“Love the delivery and the letter of who the farmers are. The produce was also well placed in box. It's in the details :) I'm just not sure how payment is working? Another payment came out, so I assume we pay a week in advance for the next delivery... That was not clear. Also having delivery later in the week is less convenient for our office... we usually try to use up what we have before the weekend. Overall this is a great service! Thank you”
Salut Léo,
Nous étions très excités de lancer ce service que nous l’avons seulement lancé en anglais mais c’est certainement dans nos plans rapprochés d’offrir ce service dans les 2 langues ;)
Merci beaucoup pour le support!
“Everything looked really fresh and tasted amazing. I really enjoyed being notified by text when our box was on its way and when it was delivered. The bread wasn't as fresh as I expected, but still yummy!”
“I absolutely loved how excited my kids were to receive fresh local veggies! They chomped away at the delicious fresh carrots and couldn't get enough of those perfect strawberries :)”
“I gave two stars because the deliver portion went seemlessly. The box however was a huge disappointment. There was definitely not enough produce in there to justify the price. The lettuce was wilted and of the 2 extremely small onions, one had started to sprout. When I contacted The Farmers Truck to let them know of my disappointment (even though their website said they have a 100% satisfaction guarantee and they would make it right), all they did was cancel my subscription, as requested. I might have reconsidered if a partial refund had been offered or some kind of explanation. I was really surprised, considering all of the other glowing reviews. Oh well.”
Hi Erin,
I'm sorry for the bad experience you received from us, that was entirely my bad and I should've made sure you were 100% satisfied.
If you would like to continue your box I can refund you for the damaged goods in your box plus an extra discount for your next box.
I completely understand if you don't want to continue with your box subscription and I still want to make this right, so if you don't want to continue with the box I can at least make sure you get a gift card to use on the truck.
Let us know what you would like us to do at shop@thefarmerstruck.com
Again, I apologize for the bad experience that you received, I hope we can arrange something for you to be 100% satisfied with your purchase at the end of the day.
Hi there, we're very sorry that you got bad cherry tomatoes. We would like to reimburse you for your trouble and a little more :) Please get in touch with Frank at frank@thefarmerstruck.com and we'll make it right. :)
