“I gave two stars because the deliver portion went seemlessly. The box however was a huge disappointment. There was definitely not enough produce in there to justify the price. The lettuce was wilted and of the 2 extremely small onions, one had started to sprout. When I contacted The Farmers Truck to let them know of my disappointment (even though their website said they have a 100% satisfaction guarantee and they would make it right), all they did was cancel my subscription, as requested. I might have reconsidered if a partial refund had been offered or some kind of explanation. I was really surprised, considering all of the other glowing reviews. Oh well.”
Hi Erin,
I'm sorry for the bad experience you received from us, that was entirely my bad and I should've made sure you were 100% satisfied.
If you would like to continue your box I can refund you for the damaged goods in your box plus an extra discount for your next box.
I completely understand if you don't want to continue with your box subscription and I still want to make this right, so if you don't want to continue with the box I can at least make sure you get a gift card to use on the truck.
Let us know what you would like us to do at shop@thefarmerstruck.com
Again, I apologize for the bad experience that you received, I hope we can arrange something for you to be 100% satisfied with your purchase at the end of the day.
