How would you rate
"We recently tried to buy some nike boots from this company www.theoakandivy.co.uk
They failed to send the correct shoes. The shoes they did send are available in the UK at a far lower price (sportsdirect) and postage would have been free.
They have failed to answer 3 emails regarding returns and supply of correct pair.
I feel very let down. Even if they return our email shortly it would take a month to 6 weeks to receive the correct pair. That means a lack of boots for most of the term."