The Optic Shop Reviews

Name: The Optic Shop
Rating: 3.29

3.3 Rating 7 Reviews

57 %

of reviewers recommend The Optic Shop

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3.3

Based on 7 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. Chargeable postage and no prepaid returns, so you have to pay between £4 - £6 for postage and then a further £6 to return an item just so you try them on before ordering with your prescription which can turn quite expensive. Apparently there is a 2pm cut off point for next day delivery that they don’t make clear at point of ordering on their website as well. So if you order after the cut off, they’ll still offer you next day delivery, still charge you for next day delivery, but you won’t get next day delivery. Checkout is very unclear on this. Customer Service really not interested at all. Disappointing experience.”

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Posted 8 months ago

“very poor quality lenses and poor customer care. recieved the lenses which are blurry and poorly manufactured that when you look through them, things look hazy. checked the prescription with the opticians and it is correct and the feedback is the quality of manufacture is poor. customer services refused to help stating 'lenses were fit into the frame hence, unreturnable or refundable' paid a handsome amount for carrera frame and turned out to be flimsy and end of line stock...never again”

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Posted 1 year ago

“Good product fast delivery thank you”

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Posted 3 years ago

“Excellent and prompt service. And a special thanks to Chris who was extremely knowledgeable and helpful. A top quality company.”

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Posted 4 years ago

“Great service! I placed an order for a pair of high end sunglasses on September 6th, late Friday night. I checked that their shop is closed on weekends so they were shipped around 9th Sept, Monday noon and I received them on 11th Sept. The sunglasses were excellently packaged with all the paraphernalia - case, wipe, manual, authenticity certificate. Further checks and enquiries online bolstered their authenticity. Absolutely reliable and legit shop.”

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Posted 5 years ago

“Poor service, they just stopped answering my questions. I purchased a frame, but their system failed to proceed checkout. So my money is taken from the card anyway (and perhaps locked), but in words of a service worker, not accepted on their side. Doesn't seem they are interested in helping me buy this item though I liked the price and a discount coupon.”

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Posted 5 years ago

“Great clear website, great prices and glasses arrived earlier than expected. Thanks so much The Optic Shop”

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Posted 7 years ago

The Optic Shop is rated 3.3 based on 7 reviews