The Range Reviews

“ 00 richer because their is no means of our receiving our order or applying for a refund should we wish to do so. ”

“ This company is an absolute joke, on 23rd April I ordered a table and chairs patio set priced at £250,the delivery option is got was standard delivery at £19.99 or fast delivery on may1st at £24.99,I opted for fast delivery, I took the day off work and waited in all day, nothing arrived, I sent numerous messages on live chat and WhatsApp chat not 1 message was replied to,3 days later I got an email from someone called shoni stating that it wouldn't be delivered till June 5th and would I like to cancel the order and get a refund, I told them no don't cancel as I need it,2 days later they cancelled the order and sent a refund stating they couldn't forefill my order as it's out of stock!! After reading other reviews I can see that it's the norm with this company ”

“ Customer service appalling. 45 minutes trying to get authorisation to return an item for refund. Tried online chat. whatsapp and email. cotinually referred back to refund policy just going round in circles. i will never buy from The Range online again. ”

“ Our sofas were supposed to be delivered today but we had an email this morning saying that they weren't in the country yet. We've been down and cancelled the order. Still have to wait 4 or 5 days to get a refund. They take your money straight away but almost a week before they pay it back ”

“ I then emailed back saying I had finally heard feom the delivery company and it was arriving the day before I was going away so all good but they cancelled it anyway so now I have no item arriving after being messed around and waiting almost 2 bloody weeks for an item that is available in my local store to be sent to my house (it doesnt fit in my car so I couldn't pick it up) & now I am going away with no item, no refund and pretty missed off at the absolute joke of "customer service" from The Range. ”

“ I was told that I’d only get a partial refund if used . ”

“ now a month later i STILL haven’t had my refund and am getting NO reply from their terrible customer service. ”

“ Ordered items and they never arrived and requested a refund. They said it would be 3 to five days later. Five days later no refund but another e mail to say it will be 3 to five days!!! 5 days latet and guess what? No refund or items paid for 17 days earlier. ”

“ ORDERED 3 POTS OF PAINT…..PAID FOR THEM..THEN INFORMED THEY COULD ONLY SEND 2. THE 2 ARRIVED SEPARATLEY……… ONE OF THE POTS HAD OPENED AND WAS LEFT WITH PAINT ALL OVER A MARBLE TABLE. THEY HAVE ONLY SENT ME A REFUND FOR THE DAMAGE ONE…… NOT THE SUM I PAID FOR 3 !!..DONT ORDER FROM THIS STORE . TERRIBLE CUSTOMER SERVICE…SHOCKING….DOUBT IF I SEE THE CORRECT REFUND OWED. ”

“ ORDERED 3 POTS OF PAINT…..PAID FOR THEM..THEN INFORMED THEY COULD ONLY SEND 2. THE 2 ARRIVED SEPARATLEY……… ONE OF THE POTS HAD OPENED AND WAS LEFT WITH PAINT ALL OVER A MARBLE TABLE. THEY HAVE ONLY SENT ME A REFUND FOR THE DAMAGE ONE…… NOT THE SUM I PAID FOR 3 !!..DONT ORDER FROM THIS STORE . TERRIBLE CUSTOMER SERVICE…SHOCKING….DOUBT IF I SEE THE CORRECT REFUND OWED. ”