The Range Reviews

“ Absolutely terrible service .Bought in garden furniture in store ,paid in full.Told 7day delivery. Contacted customer service after 14 days told wait another 3days contacted again told not even shipped. Would I like refund would take 3_5 days after 5 days customer service quite rude still waiting for refund now,10 days .Will never deal with them again ”

“ Bought egg chair. Arrived and was faulty and therefore unsafe. Requested refund and as I don't have the palette it came (I have the box) they won't refund. Terrible customer service...poor quality goods. Do not use! ”

“ Terrible please don't use this company won't give refund ”

“ I have been emailing everyday about my delivery that they told me would be here on 11th may and when I message them on 11th may they told me I would have to wait the next day until they could help and I have had 2 email from them and nothing to sort my delivery out or offer of a refund ”

“ I bought pergola outdoor curtains, off white. Arrived and are mustard, strange fabric, impossible creases. Tried to return. Cannot in-store. "3rd party." Customer service...? Still awaiting refund. 3 weeks. No details of "wholesaler" no refund return label - no address - NADA! Will never buy online from The Range again! Avoid! ”

“ Awful customer service. It's impossible to return. Had to go through my bank twice now to get refund. Will never use again. ”

“ Appalling. Trying to return range item but told I need to wait 72 hours for third party supplier to provide address….that was 14 days ago….not holding out for refund now but this is so wrong. Would never use again ”

“ On top of that, when I finally had to cancel the on-line order I received an instant confirmation that I had collected the goods!!! I have not received any refund and because of the nature of the on line transaction, in store staff are powerless to do anything. ”

“ Don't buy Nightmare to get a refund online waited two weeks ”

“ Just waiting for money back Being messaged by someone else every time I have been asked how much money I want back And once it seems thatvthe refund is being processed I end up being text by range like we never had previous conversations ”