The Range Reviews

“ Pathetic service, will never use them again. It's a nightmare to return the defected items. The live chat promised to generate a return email, 4 days gone and there's nothing. Stuck with a bulky parcel now ”

“ The shopping was great but the cashier was terrible she told me she had applied my student discount as I had spent over £40 but when I got home and checked she hadn't she lied to me terrible customer service I emailed customer services head office to be told digital uni days is unacceptable really all uni discounts are digital nothing is in paper form also told the amount spent does not include Icelands when clearly the receipt forwarded shows shopping at The Range NOT Icelands obviously not bothered to even look at at the receipt DIABOLICAL service all round and expensive won’t be going again ”

“ Disgusting service when trying to sort this debacle out with The Range. ”

“ Very bad online service as no item received as promised, ordered in July, still waiting for item. Promised delivery when finally get to speak to someone, then it doesn’t turn up. So bad, they need to sort this out! Ripping people off. ”

“ I ordered two garden benches one was delivered. Have been trying for two weeks to sort this out. It is impossible to contact The Range unless you use live chat. Once navigated the people you communicate with are obstructive and unhelpful. Was promised contact eventually but the deadline came and went with no resolution and no contact. Abysmal service will never use The Range again. ”

“ Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them. ”

“ The person on customer services was insistent that it had been opened (it had not) and was quite hostile from the start. ”

“ Truly the worst customer service I have ever experienced. ”

“ Honestly the worst customer service ever. ”

“ Appalling Customer Service. After 4 frustrating hours of trying to get an answer to a simple question I was none the wiser. Going around in circles. They have no contact number and everything is AI generated. Unhelpful bots. No human contact. I spoke to a member of staff at Edge Lane store who confirmed there is no contact phone number or email address. ”