The Range Reviews

“ 6 weeks later I am still awaiting refunds as The Range combined with Furdeco seem completely unable to provide the advertised service. ”

“ Customer service appalling. 45 minutes trying to get authorisation to return an item for refund. Tried online chat. whatsapp and email. cotinually referred back to refund policy just going round in circles. i will never buy from The Range online again. ”

“ The Range is one of the worst companies I have ever dealt with, very very poor customer service. I ordered a sofa from them well over a month ago and so far it hasn’t not arrived and it suppose be delivery on the 0204/2026. Please don’t order from this company. ”

“ ZERO STARS!!!!! WORST online order system EVER!! No one to speak to in person and customer service team take so long to reply!!! I queried my delivery date as it was taking AGES and it did not arrive on the expected delivery date so I sent an email (as that's the only way to contact them). ”

“ Absolutely zero customer service. Just a broken bot. Ordered two mirrors, couldn’t have been more delicate with the installation, both cracked immediately. So dangerous, they were for my nine year old’s room. Dangerous products and no ability to speak to anybody to resolve it. Aside from that, nowhere near enough staff on site. Queues continually ridiculous. ”

“ I’m disgusted with The Ranges service . ”

“ Terrible company no customer service, appalling service overall and product's come damaged, do not use this company, especially online EVER. ”

“ the customer service is slow and next to non existent, after a couple of weeks they finally arranged for my order to be collected as it could not be returned directly to the store, it needed picking up. ”

“ Throughout the week, I was in contact with their customer service via chat, where I was repeatedly assured that my order would be delivered. ”

“ ORDERED 3 POTS OF PAINT…..PAID FOR THEM..THEN INFORMED THEY COULD ONLY SEND 2. THE 2 ARRIVED SEPARATLEY……… ONE OF THE POTS HAD OPENED AND WAS LEFT WITH PAINT ALL OVER A MARBLE TABLE. THEY HAVE ONLY SENT ME A REFUND FOR THE DAMAGE ONE…… NOT THE SUM I PAID FOR 3 !!..DONT ORDER FROM THIS STORE . TERRIBLE CUSTOMER SERVICE…SHOCKING….DOUBT IF I SEE THE CORRECT REFUND OWED. ”