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The Range Reviews

1.4 Rating 2,134 Reviews
D
Happiness Grade
D

Customer Service - Average

51.07%
Industry Average
Terrible service. I tried to make a complaint after a bad experience and no one ever gets back to me.. ill never buy from The Range again
posted 3 days ago - Mr fawcett
Would not recommend the online service, and after the appalling service from the live chat i will not be using The Range full stop.
posted 6 days ago - Ricky saunders
I placed order online, baubles that were in the sale at half price, they took the full price payment. Have messaged several times and getting no response. Absolute rip off company, worst customer service I have ever experienced, or should I say there is no customer service!! Please do not order anything online from them as if you have a problem it will NOT get resolved!! You’ve been warned! I’d give zero stars if I could!
posted 1 week ago - Annoyed Staffs
You need to sort your staff out and learn the law, 3 adults went to the till, 2 monster energy and one Prime HYDRATION (the coconut water not the energy drink) member of staff questioned if it was for one of the children, it was since we've bought them multiple times from another range store and other shops, he refused service claiming it is age restricted, it is not an age restricted product, his attitude towards customers was rude, provocative and unprofessional which lead to a heated argument, after I left the store with my children he proceeded to follow me out and continue the argument thus abandoning his till, followed by 2 other unprofessional members of staff that need to learn the law.
posted 1 week ago - Anonymous
Appalling service at all levels.
posted 3 weeks ago - CB
If I could give your customer service 0 starts I would.
posted 3 weeks ago - Anonymous
After two weeks I had still not received the order so contacted customer service.
posted 3 weeks ago - Anonymous
We have contacted your customer services and been told that they are awaiting further instructions from the retailer but still no sign of a refund.
posted 4 weeks ago - Anonymous
Absolutely appalling customer services.
posted 4 weeks ago - Angry customer
Evri delivery failed and 5 days later still no update all the companies involved The Range, Every and This is It Stores use automated Customer (no) Service impossible to speak to a real person either via email or phone.
posted 1 month ago - Martin Rivett