The Range Reviews

“ Very poor quality products in general, and rude customer service in the Penge store, with an even ruder "manager". They were very reluctant to accept a return of a substandard product. ”

“ Awful. I bought something that fell apart within a week that cosy £140. Their customer service has been actively rude and dismissive towards me and failed to respond for weeks, too. I am now down £140 and they offered me a £12 'goodwill gesture'. They also stopped replying when I said I wanted to submit a complaint. ”

“ Absolutely terrible service .Bought in garden furniture in store ,paid in full.Told 7day delivery. Contacted customer service after 14 days told wait another 3days contacted again told not even shipped. Would I like refund would take 3_5 days after 5 days customer service quite rude still waiting for refund now,10 days .Will never deal with them again ”

“ A week later, and I am still chasing this farce of a service, to get my money back. ”

“ A week later, and I am still chasing this farce of a service, to get my money back. ”

“ Bought egg chair. Arrived and was faulty and therefore unsafe. Requested refund and as I don't have the palette it came (I have the box) they won't refund. Terrible customer service...poor quality goods. Do not use! ”

“ Shocking service. Purchased a wardrobe from online Range, it was damaged when unpacked. The Range Customer Service does not exist, or if it does it’s impossible to contact. We even spent two hours at our local Range shop with the staff trying to help us make contact but to no avail. Two months on after numerous dead end phone calls and emails, we are still waiting for a reply. Don’t buy from Range Online. ”

“ Terrible customer service. Ordered the wrong product (misleading) photo! What a carry on to return an item, I wouldnt buy anything from The Range online. ”

“ I took a tin of garden paint back to swop for differt shade. The worst customer service I have experienced. A very angry rude lady Spoke to me while serving other customers. Was in there for half an hour being ignored and by administration. Then Almost told it was my problem. ”

“ Shocking lack of customer service!!! Left with very expensive item I can't return as nobody gets in touch when asked, no human, all automated. Finally after complaining in store got a collection arranged that never happened. Still out of pocket for over £100 and stuck with item. DO NOT BUY ONLINE FROM RANGE. ”