The ROOT Brands Reviews

Name: The ROOT Brands
Address: 393 Nichol Mill Lane, Ste 250B, Franklin, Tennessee
Rating: 4.59

4.6 Rating 533 Reviews

98 %

of reviewers recommend The ROOT Brands

4.6

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone

The ROOT Brands 5 star review on 24th May 2026

Lorri B

The ROOT Brands 5 star review on 23rd February 2026

Kurt E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent over two hundred dollars and didn't even get instructions or a manual of sort on how to do your products. Now I got to go to the library and find out how and copy them.”

Helpful Report

Posted 1 month ago

“Haven’t rec’d it yet”

Helpful Report

Posted 1 month ago

“YOUR CUSTOER SERVICE LINE SUCK TO THE NINE YOUR WEB SITE ACTUALLY GOT WORSE !! Didnt even think that was possable”

Helpful Report

Posted 1 month ago

“Unfortunately I can no rate the sculpt and slate because I never got the package. The usps said they delivered it but it wasn't in my mailbox. I did order another sculpt but can't order the other product just yet. I have been getting the run around with the usps. I will tell you if I get the other product. I will be sure to give a review.”

Helpful Report

Posted 1 month ago

“hello I am french living in France. I just received my products. Nothing is written in english or french ! just in German. Do you think it is normal ?”

Helpful Report

Posted 1 month ago

“Items were paid for and delivered to the wrong address, ROOT was aware of the issue and informed me that they had requested a refund for me and apologized, I've NEVER gotten my refund and have not heard from them after trying to reach them several times since!”

Helpful Report

Posted 1 month ago

“I had to cancel all future orders. My bill went from 72.01 to 83.86 due to I did not buy any more items from Root. Due to inflation and the cost of everything else going up I had to stop. Is this what Root does to its good customers? Besides customer service takes so long to get back to its customers.”

Helpful Report

Posted 11 months ago

“Die deutsche Seite spricht nach jedem Seitenwechsel auf Englisch zurück. Wir können nur ein Rabatt Code pro Bestellung eingeben, obwohl uns von Seiten von Root versichert wurde, man kann mehrere Rabattcodes pro Bestellung eingeben.”

Helpful Report

Posted 3 months ago

“Ich wollte für meine Token eine Bestellung aufgeben leider finde ich überhaupt nichts mehr Schade.”

Helpful Report

Posted 3 months ago

“I havent received my purchase yet!!!!!”

Helpful Report

Posted 3 months ago

“Very expensive products and personally I did not have any advantage of them but digestive problem since I took them for two years”

Helpful Report

Posted 4 months ago

“Your products are great and continue to purchase them when I am able. You see, I have a new charge card and after numerous attempts to notify you of the change, I have been unable to do so. You do not return phone calls so I can inform you of my new charge card. Your products get an A+ but your service in returning phone call is non-existent. If you wish to retain me as a loyal customer please call me at 508-548-1272(home) or 508-524-1477(cell). Sincerely, John J. Ford.”

Helpful Report

Posted 4 months ago

We’re very sorry for the trouble you’ve had updating your payment method. We have checked with our Customer support team, and the records show that our team has been trying to reach you with no response. You are also welcome to reach out to us via hello@therootbrands.com.

Posted 4 months ago

“the new website doesn't work well with me!”

Helpful Report

Posted 4 months ago

“Didn’t make any difference in my life”

Helpful Report

Posted 4 months ago

“I have lost complete confidence in this company as a whole. Whenever you use the email customer support it doesn't go well. When you call no one answers. It took me almost 2 weeks to resolve a product that I didn't receive. I'd run out of available space if I explained what happened. I find it terrible that products become unavailable form more than 8 months and no one can tell you when it will be back. The company should be transparent and have this information online. And now I see the packaging for the return of the Reno cream is significantly reduced from 4 oz. I wonder what the price will be. They use plastic containers and every other reputable company uses glass as we all know about the effects of plastic on any product. The prices of these products are not for the average person. And I wonder about their "Hollywood" connection, I bought into the idea that this was a patriotic company. Beyond disappointed.”

Helpful Report

Posted 1 year ago

“How can I re-start my $84/month subscription for Zero-In? Where online can I submit a new Debit card number, after having to drop my other one because of a hack/fraud on my card?”

Helpful Report

Posted 2 years ago

“woher sind die Rohstoffe?”

Helpful Report

Posted 2 years ago

“It too long to deliver.”

Helpful Report

Posted 10 months ago

“Awful online shopping experience, super expensive for an effect that's not at all clearly associated with the product.”

Helpful Report

Posted 2 years ago

“Everything is too expensive!”

Helpful Report

Posted 8 months ago

The ROOT Brands is rated 4.6 based on 533 reviews