“I have purchased 2 other products from Snugg without issues. After my latest purchase arrived it was discovered that it did not work as described. After speaking to a representative I was told that I had to pay to return the defective product at my cost ( postage will be around half the purchase price of the case!!). The fact that the customer has to be out of pocket for a defective product is beyond me. I will never purchase from Snugg again and will go out of my way to make people aware of this shocking customer service.”
“Bought 4 snugg ipad covers. 3 are falling apart. One mini bad one mini just fine.
I bought one for myself and my husband bought one for himself.The black ones are the worst. Pealing badly. His is worse than mine for ipad 2 but mine is still bad. The mini pink I got my daughter is falling apart. My pink is just fine. No problems. I want to know how to send these back and get the life time warranty. My e-mail is mgloria@sealnet.com”
Hi, I am extremely sorry to hear this. Please email help@thesnugg.com with your order number along with some pictures of the issue. We will then look in to this further for you, Thank you The Snugg
“Placed an order a week earlier with standard delivery. Was notified that shipment would arrive on Friday and it is now Tuesday with no product! Customer support stated "that I ordered with standard delivery and would have to wait" despite indication that it would arrive on Friday. Telling the customer that he is wrong is never a good idea.
With the variety of cases readily available with guaranteed shipping, I will never order from the Snugg again.”
Hi, I am sorry to hear this. I can see from your order that this has been returned to sender. I will ensure this is sent again today with FedEx for delivery as soon as possible. Thank you for your patience. The Snugg
