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Trainline Reviews

1.2 Rating 614 Reviews
4 %
of reviewers recommend Trainline
Company Reviews Questions Metrics
1.2
Based on 614 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone

Popular Questions:

Delivery

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Customer Service

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How do I contact Trainline?
Helpful Report
(1 month ago)
You can contact Trainline by Telephone.
Helpful Report
(1 month ago)
C

Customer Service - Average

63.64%
Industry Average
“ Got in touch with Trainline re the awful journey home from Bath Spa requesting a refund. Full refund within 5 days of requesting same. First class service and very easy instructions. ”
- Sue Edwardes
“ I ordered an over 60 railcard and made a mess of it out in wrong email address and ordered wrong one. I got onto messenger Trainline. Jamie sorted it out for me with ease. So I just wanted to say fantastic customer service and a big thank you to Jamie and Keith who helped with small problem today Andrea ”
- Andrea
“ Service was easy to use. Unfortunately 2 people sitting in our seat, nothing but rude and arrogant and this was 1st Class ”
- Linda
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