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The Warehouse Reviews

2.1 Rating 266 Reviews
A-
Happiness Grade
A-

Customer Service - Good

87.50%
Industry Average
Good range of goods at a reasonable price. I ordered some cold weather clothes for my friend in Auckland, mixed up the address and got through to customer service. The lady was so helpful, found my package and sent it on to the correct address. I’m really happy with the customer service rep Molly. Well done, The Warehouse!
posted 6 days ago - Tom Jeary
85” tv, large cabinet & soundbar purchased online … 6 days later delivered. Excellent service.
posted 2 months ago - Bevan Mical
Went to Motueka Nelson on sunday20th the service was real bad lines people one operator because they closed one lane customer having problem had to say for goodness sake open another lane get your stuff together over there you guysdrkstratfo
posted 8 months ago - Anonymous
Yesterday i had the pleasure of witnessing one of the best customer service experiences for the first time in years at the Whangarei store.
posted 8 months ago - Mands
There are alot of great bargains and great checkout service. Wasn't hard to find things ,.
posted 1 year ago - Anonymous
Warehouse Invercargill 21/06/2024, 10:00, Stationery Dept, assistant Nate. I bought a replacement Android phone, which I asked to be 'set up.' This was more complicated than expected due to Samsung's protocols. Nate showed endless patience and technical knowledge combined with a good sense of humour. He exceeded my expectations (I would not have received such service from a competitor). Thank you.
posted 1 year ago - Anonymous
The self-service checkout would not accept my Bonfire card and I asked an attendant for help.
posted 1 year ago - Shirley Willcox
Sent an image via printicular to The Warehouse Matamata and was most impressed that they bothered to call me (within an hour of the order being placed) to let me know there would be a delay due to ink and check how quickly I required the item. Thanks guys Great Service :)
posted 2 years ago - Anonymous
Have just had the best shopping experience again at your Queenstown branch, - many thanks to Jodi today for going above & beyond helping my elderly mother with her furniture purchase. Any business is only as good as the people the customer deals with… Well done Jodi & many thanks for your kind, cool & awesome service! Give that girl a pay rise!!
posted 2 years ago - Rachael Wilson
Pleasant and helpful service at Balclutha warehouse today, staff couldn’t be more helpful 👍
posted 2 years ago - Anonymous