"So many fake reviews. Just locked me out of my account. Nearly a week had to pay for my bills. I rang them and emailed them 3,4 times a day. Paying \u00a310.99 a month for nearly couple of years.made a payment to my painter last Wednesday he still hasn't received it yet. All they saying is there is no update on the account and they can't say or do anything. Doesn't matter if someone dies or go through such hardship. Got about 2k altogether including the payment which is not been received. So frustrating don't know what to do"

"My partner was sent correspondence in respect of the new App and a new card. I did not receive any correspondence from TM. When the new App went live card was stopped and I could not access my money. Neither could I log into the new app as it did not recognise my details. The details to log in where my date of birth, my account number and email all of which I know and relate to me. My partner has had no correspondence about authorising me accessing our joint account on the app. Furthermore I would question why that would be the case given that it is a preexisting account that we both had access to via the old app.\r\n\r\nNeither could I get through to TM it took my around 6 days. I was the assured that a card would be sent out in the next 5 to 10 days. When I advised that this was not acceptable given that I work away and need access to my money I was told that it would be sent out that night. I am still waiting for said card. In the conversation the person was apologetic and a discussion was had about an investigation and potential compensation.\r\n\r\nTM has sent another card that arrived this Thursday the card is in my partners name, she already has a new card.\r\n\r\nAfter multiple calls and emails asking in fact begging for a call back as your phone lines are impossible at best the of times, I finally got an email response saying our card change is not normally like this and we have a high volume of calls. Given that we pay for a monthy fee for the pleasure of an accout with TM. I do not feel that i should have to chase TM. I do not accept the fact that you were receiving a high volume of calls or problem with the new app as a reason for me not been able to access my own money in my account.\r\n\r\nI am disappointed beyond belief with the service I have received. Due to incompetence I have had to use my credit card whilst working away, occurring intrest. You keep asking for more details in your response. I am not sure what more you require given the lack of correspondence."