Thomson Holidays Reviews

Name: Thomson Holidays
Rating: 1.90

1.9 Rating 98 Reviews

20 %

of reviewers recommend Thomson Holidays

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1.9

Based on 98 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had booked to go to Jamaica with TUI in August, it would be our second visit to this hotel which is wonderfully by the way. I am a vulnerable disabled customer on personal independence payments with very low immunity and even though trips to Jamaica are only suspended until July I’m still not willing to get in a flight this year it’s too much of a risk for me. We were staying in a Riu Hotel and they have closed temporarily in Jamaica and the UK can’t fly there at present. I have explained my circumstances to TUI and I am aware I won’t get a refund (£250 at this point) but to cancel they’ve told me I can only rebook another holiday and transfer the deposit or pay another £250 to cancel it as they say we’d only paid half the deposit which we honestly didn’t realise. I am at present on 12 week lockdown due to the COVID-19 outbreak because of my vulnerable status and my husband has been laid off and that money would be a great deal for us to pay at this point. I am absolutely appalled at the lack of empathy I’ve received and have totally lost faith in TUI after this disgusting treatment.”

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Posted 4 years ago

“We booked a 2 week holiday to Florida for 10 people. We booked a villa plus villa but on arrival the villa was dirty and needed a good clean. The outside area had empty glass beer bottles left round the pool and the tables ect had not been cleaned. The kitchen items were dirty so we had to wash them before use. We did complain and were offered another villa but on viewing it the size of it was only fit for 5 people and the area did not look safe so we had to stay where we were. We think thomsons should check all villas to make sure what we pay for is what we get.”

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Posted 4 years ago

“Logged a complaint on line middle of Dec following a theft from our luggage at Sal airport on our return journey home. Still no answer from them. Advice for others travelling back from Sal don’t put duty free in your case. Thomson reps must know the thefts happen on a regular basis but don’t warn travellers.”

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Posted 5 years ago

“Just boarded our flight, early, to be told we have a 55 min wait to take off. We are at Cardiff airport where very few flights take off, no explanation for delay”

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Posted 5 years ago

“We booked a villa in Arenal Den Castell called Villa Garbo. Flight and car hire was great but when we arrived at the villa it was filthy and smelt very musty. The pool had not been cleaned because there was scum on the surface of the water. The maid turned up to change the towels 5 days into the holiday but not clean, two showers leaked so we had to use hand towels to clean up water hence we had to use bath towel for 5 days and as you can imagine they were filthy and pool man never came at all to clean the pool. We tried to call the Thomson rep Glynne but unable to contact him. We have been using Thomson shop for many years but this villa was very utterly disgusting. Having a dead rat in the garden didn't help either. Sorry thomson but you failed to achieve a thumbs up this time. Definately do not recommend this villa.”

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Posted 6 years ago

“Hurricane Irma closed down Florida which is understandable. It's a natural disaster. I called Thomson on Thursday the 7th September to confirm they where still flying to Florida as other airlines had followed suit and cancelled their flights. We left Norwich and drove to London Gatwick. Arrived and checked in vehicle and room at the Sofitel. Got showered for Dinner. 15 mins before table 2 of 4 txts where sent. Your flight for 10:50 am to Orlando has been cancelled. I then received a call it was Thomson. No alternative not even a week later. No hotel for us or flights. Not very helpful. More than £300 out of pocket with hotel, parking and fuel. It's taken 3 weeks to recieve a full refund. The manger gave me the card machine for a refund and asked me to confirm the amount and enter my pin. She then discovered she had put it through as a transaction!!! Never again. Should have stuck with Virgin Holidays. I guess it's a lesson learnt. All 're booked with Virgin Holidays as they fly all year round. Not when it just suits there profits. Thomson is changing to Tui . I'm not surprised.”

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Posted 6 years ago

Thomson Holidays is rated 1.9 based on 98 reviews