Thomson Holidays Reviews

Name: Thomson Holidays
Rating: 1.90

1.9 Rating 98 Reviews

20 %

of reviewers recommend Thomson Holidays

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1.9

Based on 98 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted a change on my holiday after 2 days told it would cost me £600”

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Posted 9 months ago

“Stay away from this airline they refuse my wife to fliy when she didn't need a Visa to fly to funchal no money refund me and my wife get flight with easyjet and was nothing wrong with her docomentos they lie calling funchal airport I will take them to court for description”

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Posted 2 years ago

“Do NOT use this airline. They don’t even deserve 1 star. Jet 2 always! TUI gave me an ultimatum last year. They said I had 3 days to make a decision whether to RISK losing my holiday altogether & all the money I’d paid by cancelling (if Spain wasn’t considered a red zone I wouldn’t be refunded COVID money) or I could postpone my holiday to the following year for £50 each. I postponed it at this time to October 2021 as was too scared to lose the £1200 I paid for my holiday. I phoned up to try and cancel my holiday today 26.4.21 (due to anxieties regarding COVID) and was told I’d lose £650 due to £400 cancellation fee (£200 per person) and id also lose the amendment fees which I’d paid to move dates etc because of COVID (which was encouraged to do by TUI). So I’d be left with £550 out of a £1200 price paid? Absolutely sickening. Jet 2 refunded all their customers without even asking what they wanted- refunds given to every passenger rapid. Whereas all TUI have done is cause anxiety and stress. They charge you for EVERYTHING. I then asked to make a complaint but was told they don’t have a complaints line and if I wanted to do this I’d have to seek legal advice? Which they know people won’t do as lawyers are costly. I am NEVER booking with TUI again. Sickened and disappointed.”

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Posted 3 years ago

“I have had three holidays cancelled by TUI due to Covid. The first cancellation was back in March 2020. I was informed by e mail that since I booked in store I would have to wait until my store re-opened for a refund. My store did not re-open for 8 long months. However, I did get a further e mail saying I would be issued with a refund credit followed by a booking incentive. I was told I could not even begin to apply for a refund without these documents and I never received either. I did eventually manage to contact them by phone (3 months later) and transferred to a holiday for summer 2021. That holiday has now been cancelled. I understood that TUI had now made a commitment to refund within 14 days following many complaints to the CMA. This is not happening. I was told on my e mail someone would ring to discuss my options. I did receive a phone call a week later but the person said they could only re-book the holiday and as I wanted a refund that a member of the refund team would have to ring me. I was promised this would be within 14 days. It is now over a month and nobody from the refund team has contacted me. It is impossible to get hold of TUI. I am working and do not have the time (nor the bank balance) to hold on a phone for hours waiting for them to answer. Any e mail sent to TUI is bounced back saying they are not monitoring e mails and I am directed to a link which shows me how to book a holiday. I have sent a recorded letter to head office but it was duly ignored. I would not recommend TUI to anyone.”

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Posted 3 years ago

“Watch out! Tui do not take responsibility for the quality of their excursions. My son ended up in intensive care in Jamaica after catching Samonella eating a prepaid meal as part the excursion. Or it could have been the hotel Rui Negril, other people were ill. He and his girlfriend spent most of their holiday in hospital and had reoccuring illness.”

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Posted 3 years ago

“The worst company 😡. Been trying to get hold of them for a week now trying to get my money back from a cancelled holiday due to Covid 19. Surprisingly you can get through to pay the rest of your holiday but you get tour call cancelled or on hold when you want your money back. I got through to someone through the payment line, they took all of my details and as soon as I said I want a refund they wasnt interested and told me to ring a number which said it wasnt being used anymore!!! Disgusting behaviour and business. I will never book with a big company again!!!!”

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Posted 3 years ago

“Customer service does not exist. I want to cancelattion our vacation, to which we have the right, because two of us have lost our jobs and we can't afford to pay the holidays. However, you cannot connect to TUI because the telephone lines are selected. I don't have a live chat and can't provide an email address. The same holiday cannot be changed via the Internet. In any case, we need an answer before April 14. I know these are hard times, but there really should be a way to contact TUI. Customer service does not exist.”

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Posted 4 years ago

“We were denied check as we were 4 minutes late this morning and have now been told we will lose 100% of our package holiday. This is absurd we were late by 4 minutes only, plenty time to clear customs and board, minutes late and this is how we have been treated, told deal with it with your insurance company”

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Posted 4 years ago

“Tui demanded £40 to give me a seat near the toilet due to my age and health condition, tui refused to provide me with a seat near the toilets without the additional charge of £40 "one day Tui CEO will get old"”

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Posted 4 years ago

“Contacted Tui after I had several complaints with a hotel I stayed at through them. I wrote a long detailed list including the fact I contracted SALMONELLA POISONING (confirmed by public health england) They did not read any of the detailed complaints thoroughly and as such did not address or answer any. Basically the inadequate training of their staff replied to me by basically sweeping it under the carpet. Its madness because if it had been addressed correctly I would not now be on a mission to highlight all of the complaints through every review site I can find.”

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Posted 4 years ago

“Appalling customer service. Booked a cruise over a year ago now they are making significant changes to the itinerary a few days before we fly. No option to cancel and very poor compensation. Their Customer Service department replies to emails if they feel like it. The option is 'you book what you want, we will supply what we want'. I think that with Thomas Cook going bust these people feel they can do what they like; avoid.”

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Posted 4 years ago

“I'm afraid one star is too many for this company. We booked for a holiday in Venice.The holiday was fantastic..Thanks to the hotel. On the flight home our case did not arrive with us due to the incompetence of the TUI baggage handler at Venice. One month down the line we do not have our case. Every day we ring the Lost Baggage Phonelune only to be fobbed off with lies and the promise to call back. They are a disgrace. We have had absolutely no help in getting our belongings back. And no guarantee for compensation. I would never book a holiday with TUI again. Our experience has been an absolute shambles.”

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Posted 4 years ago

“Worst customer service I have ever encountered For a company the size of Tui their customer service is absolutely shocking and non existent! . Been trying to contact this company for 4 whole days, waiting for someone to answer the phone for 40 minutes at all times throughout the day and evening. Today I held on for another 39 minutes for the line to cut off. Same is true for the direct flight number whom I desperately want to talk to. No live chat option appears on the app or website as stated. So frustrated with this company with whom I have booked. My friends have booked the same holiday as us but did it in store and received great customer service, free seat choices and a big saving on the cost,! Stressful business booking a holiday with tui! Haven't crossed the t's and dotted the i's or put a smile on my face as they claim I'm afraid!!!”

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Posted 4 years ago

“Booked a holiday to Kos on a Dreamliner. ended up saying it was switched to Norwegian which is fine but then a month before booking was told we would be on one of three other airlines which eventually was Smartlynx. The Smartlynx plane we were flown on was plain white, 25 years old and cramped more than ive ever experienced. I appreciate there can be some changes to the plane (as per T&C's!!) but to move us from a new bigger aeroplane when we also had extra legroom to help with two young children to a small old cramped plane is unacceptable. They just don't compare. I wont book with again as you cant rely on them to just change what you booked and not even a fair like for like change! To add to it, the rep in the hotel (representing TUI UK) just said im not from the UK so its nothing to do with me! Helpful lady...”

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Posted 4 years ago

“You are a bunch of robbers, since Thomas cook has gone out of business, within a day your holidays have gone up £500 per couple. You are a disgrace. Profiteering from peoples misfortune. TUI. Shame on you.”

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Posted 4 years ago

“TUI holiday is absolutely horrible. They are completely racist people and only care about people their colour. We are completely upset and are never using this airline again. We will be going to the court about this !! I recommend NO ASIAN PEOPLE GO THEY ARE RACIST!!”

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Posted 4 years ago

“We have traveled with tui for over 40yrs no more we were lied to from first day,we did have a fantastic holiday but that was down to hotel not tui,we didnt get room we had booked when checked in it was very late so ok as long as the room/bathroom is ok thats fine,we were in a single room with two single beds pushed together,bathroom had toilet shower was hose on wall no sink,sink was behind door in bedroom,went to rec next morning the lovely rec staff showed us another room said it was for none uk guests it was lovely nice room/bathroom/sea view, not what we booked however fab room we were happy, rep lied to us she said first room they didnt belong to tui big lie uk guest put in that room they went to rep she would not move them after a few days the hotel did,the rep did nothing but lie and tui u have lost a lot of customers and that was just one small hotel why lie to customers you going down the pan tui cannot understand how you think u can treat customers like you do and still oparate your can see you going into admiastration very soon. When going home it was a jet2 rep who told us about long delays and cancellations it had been going on all day our rep said no delays as we got on bus to go to airport another lie,tui rep outside airport said she new nothing of delays because she had been at airport all day delays were everywere that day even in uk lies lies more lies”

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Posted 4 years ago

“Went to Dom Republic stayed in the Ocean El Faro, TUI advertised water sports ( hotel doesnt have licence) fish restaurant and BBQ restaurant advertised but not there,to top it all i complained on their website on return on the 12th July, advised they will respond in 28 days, so far after me chasing them now 3 times to be told again this is in hand!! 2 other couples who also complained about the same hotel a week later have had their follow ups and agreed compensation.. Bloody poor service, like a fool i have recently book next years holiday with them but considering cancelling.”

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Posted 4 years ago

“Hotel was great but TUI were a joke. They sub-contracted our flights out to a company that provided an aircraft that was grounded as it taxi'd to take off with mechanical problems as the pilot said it was too dangerous to fly and then wanted NOTHING to do with it when the airline couldn't get us home. So use TUI if safety and return journeys are not a priority to you and your loved ones. Cross their eyes, doubt their T's and put U in a coffin.”

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Posted 4 years ago

“While enjoying my family 2019 holiday we decided to book for the same location for our 2020 holiday prior to returning home. Returning home I contacted TUI to request they add the 'Thank You' discount of £150 to my booking only to be told this was not possible as I had already booked! £8,000 of holidays with TUI and they cannot/ will not add a 'Thank You' discount to my next holiday with them, maybe I should return to Jet2?”

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Posted 4 years ago

Thomson Holidays is rated 1.9 based on 98 reviews