“I have nothing but praise for stan McDonald at vauxhall Kimpton Road Luton, choosing our first disability car was daunting . Nothing was to much for him . He was polite , helpful and went out of his way to make sure I was happy with what I chose, eagerly await our new car škeep up the excellent service . Would highly reccomend.”
“āExcellent serviceā at my local branch in Dereham, very friendly staff.
Got the repair to my car done properly. I have used them before and will continue to use them again.
Highly Recommended.”
“I had to take my car in for M.O.T which was due and was helping and advise by a Thurlow nun employee Called (jason) I forget this surname as he get me an business card on . I never EVER write these reviews but feel I have to because not only was Jason very helpful and respectful and all help and with some other bits and pieces and paper with no trouble whatsoever, I have even checked Ming to Thurlow for manās years so I have seen him there before so he is a familiar face - Thurlow Nunn what a great guy you have working there and and even better person, - well done Jason 10/10 for all your efforts, thatās what costumer service is all about!! OUTSTANDING”
“Thurlow nun in luton my advice stay away rude staff,unwilling to sort any problem I still have with a car I purchased from them just been lied to or ignored for a whole year now regret the day I walked in there the worst experience I ever had stay away from there people please they shouldn't be trading”
“Thurlow Nunn Luton, service (mot department) I have a vehicle under the motability scheme, a lovely silver Astra estate. My car was due it's first mot in early August,I booked the car in July for collection and delivery on 5/7/22 only for the appointment being cancelled the day before because the driver was ill, a new appointment was then arranged for 29/7/22 again for collection and delivery between 8.00am and 12 ,rang on the 27/7/22 to verify appointment and was assured that the booking was viable. Come Fri 29/7/22 no sign of anyone coming to pickup car,contacted dealership at 11.50 to enquire when my car was being picked up, only to be told by the receptionist that the dealership had no Knowledge of the booking,and they would send a driver up soon, very vague. 2.00pm still no sign of driver contacted dealership again spoke to manager who said he would come personally up to our house and collect my car and get the mot required, which he duly did and returned to my drive vacuumed and car washed, thank you.”
“I would never buy a vehicle from Thurlow Nunn again. Their communication is appalling. On 3 occasions they changed the date i could collect the new vehicle but i only found out as i phoned their office. it was agreed on purchasing the vehicle they would fit a reversing camera, and a few bits that were missing. another 4 phone calls before the camera was booked in and now they are ignoring me about the rest... i dont even have a service book for the car! i have already written a review on Google and the manager said to get in touch and he would deal with the issues, but his communication has been worse than the sales guy. Im at a loss what to do next.”
“I was told I would have to pay Ā£290 for a part to fix my car .. I thought this was a lot for the part .. I asked for part number I made enquiries and discovered it was the wrong part for the job .. it turned out the part I needed was Ā£62.00 I was quoted Ā£130 labour for the original wrong part yet I STILL paid Ā£130 for the part which took less time”
“Thurlow Nunn - Wisbech branch - purchased a Ford Transit van for Ā£12,000 just over 3 months ago - at first staff seemed fine - after three days of ownership I found the heater fan was faulty so left the van there - picked it up not fixed ( there was a 3 month warrantee given to me !!) being told at the time when the part is in they will call -had no call !! so two weeks later I called in to the branch - still waiting for parts will call you - been nice if they at least called with info ?? weeks go by again nothing no call - so in I go again no one can give me info so again checked they had my phone number - weeks go by my wife calls them they promise to look into it and phone - 3 months warrantee gone NUNN aftersales - no backup -”
“Be very very careful in dealing with TN Kings Lynn, I complained about an issue with the lights on a Peugeot 2008e that I had through motablity.
I brought it to their notice within 4 days of getting the car, only that long because I hadn't driven it at night before then.
They booked it in for an inspection, I took it to them, the service manager said he had driven an identical model at night without that issue and that they would contact Peugeot to see what could be done, but most importantly, he said it was not right!
I waited and waited, and got to the point where I sought to change the vehicle through Motability. I was told this would incur a charge as there was nothing wrong with the car.
I explained the issue with the lights and that TN were contacting Peugeot.
I contacted Peugeot UK and surprise surprise TN had never mentioned this to them, in fact TN said they had never even seen the vehicle since collection, even though Peugeot UK had all the correspondence relating o the inspection appointment.
So I had to pay to change the vehicle and have placed this matter with the Financial Ombudsman, who have just replied and said I basically never told TN about the issues with the lights, and that I had never been back to see them with the vehicle.
In fairness the lady on the Motability desk was lovely, she kept us updated at every step, surprisingly she isnt there anymore. She deserves to do well anywhere she works, sadly I think the remaining bit of honesty left the building with her.
If you do go there, then make sure you keep copies of absolutely everything, take pictures when you visit, and follow everything up with an email.
I have spoken to other people and I am not the first to experience this.”
“Have tried MULTIPLE times to contact Thurlow Nunn Great Yarmouth over two days but NO ONE has answered the phone in the service department, even when "first in the queue" it just continues to ring. Did once get spares who attempted to transfer me but that was a waste of time we even booked a call back service, asap, on line but no response within a couple of hours . We feel thoroughly lets down by the personal service to us as customers”
“Thurlow Nunn LUTON !!!!
The latest issue is that the car has been making a knocking sound coming from the front, I drove to a local garage to get this checked out as I was worried about driving my children around with it happening, I was told that both anti roll bar links at the front needed replacing and although this is usually a wear and tear item a car of this age and mileage should not have this issue, they advised me to contact Vauxhall as it should be covered due to the age of the car. I also had a local mechanic just check it over not telling him what I had already been told by the garage, he said the exact same thing this car is too new to have this issue.
I then called Vauxhall to book this in for a check over, the lady I spoke with was lovely and booked me in for 02.08 I did say I did not want to pay any charges as its under warranty and my local garage said they could resolve it for around Ā£100, I am in a predicament now as I have 2 options, pay to have it done locally for Ā£100 or drive it over to Luton and potentially get it fixed for free as its less than two years old. The lady advised that there could be a charge but that she would add notes to the file to ask someone to call first if its not something that was covered? I never had a call.
I made my way over to Luton for the appointment and the man I spoke with at the desk when checking in told me that there could well be a charge if its not something covered under warranty, I explained that I didnāt want to pay that jus for it to be looked at as I could just pay the Ā£100 locally for it to be fixed rathe than paying Ā£99 for it to just be looked at!
I asked to speak to a manager and wished I hadnāt to be honest, the service manager Chris came out and within 30 seconds of him speaking I just felt upset and annoyed, his demeaner was just awful, he was arrogant and condescending, maybe because I was female, he spoke to me so rudely in front of about 5 members of staff. All I wanted was a tiny amount of compassion and understanding of my situation and I got none whatsoever. I felt myself getting so annoying and im upset that I felt that way as I work in a customer facing role and would never ever speak to a customer In the way he was speaking to me, he was thrashing his arms around telling me that he was going to listen to the original call recording which I actually would like someone to do!
He said I just wanted him to waver the fee and thatās not what I was asking I just wanted some honesty in the situation, I asked him what would he do if he was me. I totally get that the garage needs to make money and cover the costs of their time, but not from customers who pay hundreds of pounds a month for a car with warranty to be told you could potentially be charged for just looking! Its not right, a car with warranty should not be charged regardless unless the fault its intentional!!”
“Absolutely shocking.
Bought the car (Showroom one as I liked it) November 2018 on finance snd three years later, paid the rest to buy it outright.
Serviced every year at Kimpton Road and MOT plus any work needed.
I have walked to my place of work for the last 5.5 years but my car has needed tyresā¦ apparently, they perish if you donāt use your car much! š¤£š¤£
When booking the service and MOT this year, slightly earlier than normal, I noticed that all the service charges from year 1 to 7 inc and from year 9 onwards were all in the Ā£200s but 8th year (mine) was in the Ā£300s. Thatās quite spooky!
As I bought my car in November I have never needed the air con on until spring/summer. It has never worked properly but every time it got to November Iād forget to mention it.
Last year, I made a point of telling them that the air is not coldā¦ and I donāt think it ever has been like I feel in friendsā cars and they looked at me like I was bonkers. I suppose itās my fault for never mentioning it but they then said, in the patronising way that āexpertsā do that I should get the gas refreshed every year. Wellā¦ that was in fact new to me but then wondered if it had a new gas āthingā when I bought it. Paid the Ā£20 and hoped for the best but feared the worst.
March was a little on the warm sideā¦ air con goes on, warm air comes out. My daughter got in and faffed around (she too has a Vauxhall) and stated that my air con is dog s**t.
Went through the summer with windows and sun roof open knowing that the hot weather wouldnāt last forever. Andā¦ here we are. Iām told that my bill for broken tracking rods, tyres and air con, service and mot (it failed) comes to just overĀ£1200. I authorise this but get a phone call the next day saying that the price didnāt include the air compressor. So what was the Ā£288 for? The labour! My bill is now over Ā£1500ā¦
Today. Car has been in 6 days. I ring them. Sales advisors are busyā¦ I donāt want to buy one I need to speak to someone whose interest is in helping me get my car out of the workshop!
They ring back whilst Iām writing this. I can collect it but some pipe work needs doing!
Iāve given up. Iām collecting it and never taking my car anywhere near a Thurlow Nunn. Terrible service. I wouldnāt be surprised to find out they are all wfh!”
“Shocking and unprofessional!!
Vehicle was booked in for service and replacement/courtesy vehicle agreed weeks in advance.
Turned up in morning of service and no courtesy vehicle available?
Needed to go to work and so had no option but to cancel and keep my vehicle.”
“Disgusting. So, lights not working properly, went into Thurlow Nunn Kimpton Road in Luton.
Told, I would need to book it in for a 'diag' for Ā£98. Just to diagnose the problem, not refundable, just to diagnose the problem. This doesn't include the work.
I used to be a mechanic MANY years ago, and it was my job, to diagnose and fix a problem.
We would not disgustingly, charge a customer for something they should be doing as part of their job to find and fix a problem.
I was going to purchase an electric Astra from Vauxhall. Now, absolutely no way, with this type of attitude toward its customers, it will be another brand of vehicle.
Didn't turn up for my appointment.
My advice, avoid Vauxhall.”
