“Do not open an account with TIde. No customer service, they hold any pending transactions for weeks without releasing the funds back to your account. This is after providing transaction release and approve notes from vendors.
They are frauds, then your have the issues transferring funds and logging in.
They are dangerous no contact number everything is via the app. If you get locked out there is no way of getting your money.”
“never open account with TIDE, because if you open and use his account and have some money on account, sudenly can`t use your account. they want some irelevant information and finaly stolen your money. account is closed and you lost login details, account and money, they are not communication. it your big risk. TIDE STOLEN CCA 462 GBP
and NO COMMUNICATION”
“Sent 1440 GBP to a fraudulent account on Tide, so it was a Tide-Tide transaction, they then could not recover these funds and offered 25 GBP compensation. A week after this they terminate my account, giving no reason as to why. I have been using them for just shy of a year and have been completely legitimate. Absolute joke of a bank. AVOID!”
“£1500 was stolen from my account and they are refusing to return it, claiming that i gave a code to the hackers ( which i didnt), then closed the chat so i cant even refute it - Tides customer service skills are disgraceful. Cant talk to anyone, can only communicate my CHAT message, which they take hours / days to return - Absolute Scammers.”
“I was enticed into opening a tide business account on the offer of £75 free, I have recently got into ecommerce so thought this could be a useful account to have.
1 day after opening the account I was sent an email that told me I had 5 days to remove my money from the account as it was being deleted. Colossal waste of my time, all so they dont have to pay out £75, disgraceful. dont use this bank!”
“Absolutley shocking bank.
Lies to you about statements being generated, ineffective and unprofessional customer service, doesn't work with many banks for transfers.
AVOID AT ALL COSTS.
Literally the worst bank I have ever experienced.
Now delaying my mortgage after being told my statement would be available on 4 different occasions.”
“Opened a new business account a few weeks back, and they temporarily froze my account for no reason whatsoever! Holding all my funds, so I cannot pay my suppliers. They are impossible to speak too. What a mistake choosing this bank. Shocking customer service.”
“Do not Bank with this joke company. As per all the other bad reviews which obviously they either do not learn from what everyone is saying or are just too ignorant to care. They pause your account for no justified reason and then you cannot speak to anyone about it. How the hell are people expected to run a business when these jokers hold on to your money and dont pay your direct debits that your business has set up in order to function. Even when you send them a message through the Tide App you simply get ignored and just get an automated message saying how busy they are. Maybe it's time for this pathetic company to be investigated by an independent watchdog to take a look at what's going on within this so called Business Banking Company.... Simply Avoid and Bank elsewhere as this company is just a pretend bank and not a real one.”
“A joke
Zero customer service, nothing except vague standardised responses which say nothing (froze the account and took 8 days of basic radio silence to explain why and unfreeze)
No IBAN number so you can't retrieve funds from abroad
Only 1 member of staff (in total) can have a login to app / web to make payments
Expense cards can't be used in practice as every purchase needs to be approved in real time by guess who..... the 1 member of staff who has access to the app
The card is so basic it can't be used for anything serious eg rent a car, google ad words etc.
This is not a bank. Its a rebadged basic prepaid card
It's a valuation/ IPO play for the owners
No business can really use this service to operate”
“The perfume smell in Tide Ultra Oxi has given me an ill feeling. I thought I'd try this product, thinking it might help get my sheets cleaner. But I regret ever bringing it into my home. I did two loads today to try it out, and I kept getting a nauseous feeling every time I got near the washer and dryer. Especially nauseous as I folded my sheets. Now I can't shake that smell. It has followed me everywhere in my house and I feel sick. I don't know how to get rid of this stuff now. What a waste of money. Two loads and into the garbage. But how do I dispose of it. I'm feeling really down tonight having purchase and used this product. YUKKK!!! Stay away.”
“Monday 14h March Tide decided to close out account and the reason they gave us 'we can cater for some businesses'. We have been trading for since 2017 and never has a problem and all of a sudden this let alone the 2 bad years with Covid. On the same day 14th March we deposited £1000 via post office. Guess what? Tide is not taking accountability nor returning money. Tide rep 'Alice' admitted she could see the funds being deposited but they did not clear?? Where's the money? Went to post office twice and they confirmed because receipts were provided therefore funds cleared their end which is true as this has always been the case? Cooperate thieves Tide”
“Tide bank is absolutely useless. They can't find over £2000 that's missing from my account. DO NOT TRUST THIS COMPANY WITH YOUR MONEY. They are the most incompetent group of people I have ever had to deal with”
“Extremely poor small business bank.
- The customer service is truly shocking.
- It suffers from IT problems, glitches and poor design.
- Poor policies with lack of clarity (e.g. forced account closures).
Rather than posting replies to comments on this site "apologising", it's a shame they seem incapable of fixing the root causes of their poor service.
I've moved my small business elsewhere with no regrets.
The fintech sector has many better banks to choose from, avoid Tide.”
“Before you consider using the company beware that they are not a bank! Even though they state on their website “BUSINESS BANK ACCOUNT
Ready for business” they aren’t! This is false advertising. They have frozen my account with no warning stopping money going in and out for 30 days for absolutely no reason at all! They don’t have a phone number and no one has responded to the chat in over 25 hours at this point. Do not use this service, they are not a bank and have the worst customer service I have ever experienced.”
“Even though it states on TIDE's home page "business bank account ready for business" this is NOT. A business bank account. They shut me down for 30 days no money in or Money out with cards blocked with no notice. They missold me as app as a business bank account which they are not. A bank will not shut you down for no reason with no worning, TIDE will! DO NOT USE THIS SERVICE!”
“Please don't waste your time with this bank guys. I opened an account with them then a month in, receive an email advising me my account would be closed and now I'm unable to access my funds to feed my daughter or pay bills. This has left be in a compromising situation financially and has also happened to 2 other friends that I know.
Please don't bother wasting your time, your money isn't protected and they will purposely ignore you when you try to reach out.”
