“This actually deserves no stars. Absolutely useless organization. . Tried to open an account it was torture. Conflicting information, “we will be in touch promises” with no answer. Multiple contacts from TIDE from different people making their organization look dysfunctional.
Once the account account was opened their ridiculous mithering held our account hostage despite as a new business we needed to pay urgent invoices. Muck promise from eager to please minions but frankly no action with much lying. Suggest you avoid them.”
“This actually deserves no stars. Absolutely useless organization. . Tried to open an account it was torture. Conflicting information, “we will be in touch promises” with no answer. Multiple contacts from TIDE from different people making their organization look dysfunctional.
Once the account account was opened their ridiculous mithering held our account hostage despite as a new business we needed to pay urgent invoices. Muck promise from eager to please minions but frankly no action with much lying. Suggest you avoid them.”
“AVOID by all cost. Suspended my account today with no explanation. No communication at all. Tried to contact them by chat and got absolutely no where. Put a complaint in and takes 3-15 days what an absolute joke tide is.”
“This is the worst bank ever I would never recommend to use this bank to anyone.
I’m unable to make the payments, the application doesn’t work which cause the problem running my business.
This is not the first time it happened.”
“They are not a bank, they're a laughing stock!! The give you an IBAN number on the app but fail to mention that you can only be paid in GDP. An American client made a payment however unbeknown to them or me, the bank took the payment but did not place into my account. Tide stated my clients should have their bank request the monies are returned, which they did. 2 weeks later, the funds were still not returned. When you message Tides customer service, you will typically receive a generic response within 3 days, and this is to ask a ridiculous question. When you pay for an account upgrade, just for the pleasure of speaking to someone, you'll be told someone will call you back. This again, will take days, and with no assistance. My Tide account will be closing as soon as this matter is resolved, whether through the FCA or solicitors. These people are not fit for purpose and should be avoided without question!!”
“I had 2 business accounts with Tide and honestly it was the biggest regret of my entire life, my first company account got frozen whilst they conducted a review “following FCA guidelines” leaving me unable to receive money for weeks, I managed to open a new account for my company with Barclays (who are great) and then spent weeks begging tide to close my account down whilst they still took fees from me
My second company account had a £20,000 invoice due to be paid from a client in the next day or two, Tide decided to freeze my account for a review on 3 small transactions from November last year, I explained how important it was for my invoice to be able to get paid in and they confirmed to me that no money will enter my account whilst the review takes place for the next 3-5 working days
I begged and pleaded for them to unfreeze my account as I have staff and bills to pay out of the invoice, after 6 hours of messaging back and forth they made the decision to CLOSE MY ACCOUNT WITH IMMEDIATE EFFECT!!! Meaning my £20,000 invoice due will get rejected back to the client and the other £20,000 invoice I had pending through tide is also lost
No matter your situation do not ever even contemplate opening a tide account, this is your urgent warning to avoid them now!!”
“Ive had nothing but problems with this company since i opened a bank with them in 2023.
But most recently they are just USELESS!!! Messaged about an unauthorised payment and straight away they froze my account leaving me unable to pay my bills or rent. Over a 93p payment. Then the woman i was speaking to just stopped responding. I got a reply from someone else saying i had to order a new card, so basically rather than helping me they let the payment come out anyway, dint adress the actual issue, ive had other payments declined because they froze my account and had to order a new card and wait for it it come then ill have to update all my accounts with this new card.
But better than that they now say if you want support or replies from customer service you have to pay an extra 9.99 a month... so basically you cant speak to anyone and if you actually need help you have to upgrade your account again and pay even more. Will be taking my business elsewhere the first opportunity i get!”
“Absolutely disgraceful service. They never answer calls. They also took money to register my company for VAT. I tried to cancel this transaction but they still have the money and I have no way of getting it back!!”
“I reported that a person failed to provide the service i paid for and the person is well known to collect customer money and not deliver, i even provided a videoclip from 2 yrs ago of the person being exposed as a scammer, Tide advice i contacted CAB as its civil dispute and because i made faster payment they are unable to intervene and also if its a card transaction, they MAY have been able to raise a dispute, which i then inform the person doesn't have card machine and i don't have a cheque book, so safest way is to pay by bank transfer in case something like this happens. I find this bank very unhelpful and thus allowing this kind of scammers to succeed.”
“No need to go through the numerous potentially fake reviews here
I personally have a tide account which i will be closing the second these imbeciles unblock restrictions on my account, and my friend also had a tide account. We both had similar experiences. In conclusion, if you hardly use you tide account or only use it for small payments then you will be fine the second you start having over say £500 going in and out of your account you might aswell jump of a ledge off a 40 storey building because this bank will take you on a rollercoaster ride constantly demanding you prove what business you are doing regardless of the fact that you have already provides all evidence multiple times on separate dates for unrelated transactions. Im sure tide will have a smart ass answer but heres the reality, stick with highstreet banks or you could try revolut or sterling (unfortunately i havent tried these yet)…. Either way for a peaceful financial experience steer clear of tide”
“TIDE IS PROPER DECEPTIVE SCAM AND ILLEGITIMATE. THEY WILL ROB/STEAL YOUR MONEY BY SUSPECIOULY CLOSE YOUR ACCOUNTS. THEY SELL YOUR DATA AND MISUSE IT. HIGH STREET BANKS AND OTHER BUSINESS DO NOT TRUST TRANSACTION WITH TIDE ACCOUNT. WE ARE TAKING LEGAL ACTION ABOUT THIS SCAM, MANIPUALTIVE, ILLEGITIMATE AND DECEPTIVE THEF. PLEASE CONTACT ME IF YOU ARE A VICTIME AND WE WIL HELP YOU GET YOUR MONEY BACK.”
“Honestly speaking never recommend this they not based uk they freeze accounts without telling u (money still in)
Really annoying losing business so be careful open your bank with only trusted bank like Lloyd Barclays NatWest etc
Be aware tide can scam u any time and u can’t claim ur money even u are 100% legit business owners
Don’t waste your time and money
Never recommended”
“Same problem as Arkadiusz.
Cannot access my account. Keep getting told by support it must be a problem with my phone/computer. Nonsense. I've tried other devices - same issue. Also, noticed QR code for logging on keeps switching. Doesn't seem right. In fact - nothing seems right with this crowd.”
“Tide.co should always be avoided as they are dishonest and deceptive. Their customer service is appallingly inadequate. It will be very tough to delete money from their site, but they will constantly pushing you to add more. My deposits were almost entirely lost. Thank goodness, I could utilize wor consultd to assist me in getting my money back from them.”
“APPALLING SERVICE.
No clear notifications to tell you that they are requiring information on your account.
Account paused and blocked with no clear warning.
Unable to get the account unlocked, even after following all the steps.
Unable to get help or any support through it all.
Terrible.
GO ELSEWHERE !”
“No Access to business account
Since YesterdayI can not access to the app and there is no other way to contact support team.
Complete lack of communication.
I have a problem to access to my accounts on the application with Tide. Since yesterday app frequently asking me to go through the verification process providing ID identification and face recording.
I have verified all the details yesterday, however the access to the application occurs the same problem again and again today as yesterday.
There is a problem to reach both my account
Not having an access to my account, put me in a difficult situation with my customers and subcontractors.
Could you please investigate an issue and resolve this issue as soon as possible and update about the situation.”
