“After a postage problem I received a first class response from Tieroom. Service second to none. I will use them again after such positive fast communication.”
Hi there!
sorry for the late response, your question came into our mail after working hours (09-16) - during office hours we normally respond within the hour. We're sad to hear you didn't receive your package, indeed, your should have received the package you ordered a week after that (Jan 8th), as well (have you?). We've heard of unusually late shipments from several Norwegian customers over Christmas and into the new year. It seems they've been having some trouble. We've heard from 8 Norwegian customers whose orders were sent on the same day as yours of long delays. Something has definitely gone wrong there. We've also heard from a couple of them that packages have finally started to turn up. I'll contact you via e-mail to try to resolve this matter as quickly as possible.
