“I ordered a few samples from Tile Club. The shipping time and cost for sample tiles was great. However, in the samples I received for one of the tiles, the sample did not include a significant characteristic of the tile. When I reached out to customer service they told me it was because I didn't include a note specifically stating that I wanted the sample to include the coloring and design of the tile. A suggestion would be to make a note on the website clearly defining that as an expectation of the customer. They were kind enough to send me a replacement sample at no cost to me, however, the second sample had the same issue. Unfortunately, because I was not able to get a clear idea of the tile coloring and design prior to purchase, I will not be placing an order for the product. I imagine if I had, my experience would have been a pleasant one.”
“The packaging of the tiles shipped to us was very excellent. Even the shippingguy unloading our tile order noted that this packaging was way better than other tile companies that he had seen and was very impressed.”
“The tile we ordered on TileClub was absolutely stunning, great quality, and even showed up before the tile from the supplier that our contractor insisted we work with for the best rates and service. Customer service was efficient, friendly, and responsive! TileClub hands down beat out all of our suppliers on all fronts for our bathroom remodel.”
“I should have started with Tile Club! I thought I could easily find what I wanted in local tile shops. I ended up spending countless hours traveling to and returning tile. I installed something I really didn't love in a decorative area, and now am replacing with what I do love from Tile Shop. Shipping was also super fast.”
“Took me a long time to decide and finally oder our kitchen backsplash beautiful tile! After spending too much on "tile samples" and second guessing my choices I finally ignored the "nay sayers", and went for the color! GORGEOUS!!! install complete today! 1/19/2025”
