“Ordering was lengthy and the sheets did not line up well at all. I've been installing for over 30 years and was disappointed in the experience and made the project quite costly and time consuming.”
Hi Sarah, it looks like your order took 7 business days between the time it was placed and the time it was delivered. We do package our materials carefully and ship ground to make sure the marble tiles arrive intact and ready to install.
Our team would appreciate any additional feedback regarding the alignment issues you experienced with the mosaic sheets. If you can please let us know more about the tiles and your installation process, we'd like to look into this further as we have not encountered any previous concerns with these sheets.
“Ordering was convenient and easy. The end result of our project is quite beautiful, but not without challenges. The herringbone peel and stick tile that we chose Was quite challenging to match. A 1 mm error in alignment was visually quite obvious. But we prevailed!
I would raise a question about product description: the sheets were listed as one square foot but were probably easily 20% less than that. We purposely over ordered by a large margin and ended up short. Luckily, there were literally six squares left in the warehouse, not to be re-ordered, which we were able to obtain to finish our project. So all is well it ends well, but they sure aren't one square foot each and pretty pricey for plastic tile.”
“Getting sample tiles were effortless and the ordering process was simple. Due to renovation delays, I had to hold the delivery but their customer support were excellent in handling my needs, great company to work with.”
“Great experience, looking for very specific style of tile for a shower mosaic and found the perfect one in five colors!!! The tile was shipped right away and looks beautiful.”
“The Emporio Green 24" x 48" porcelain we ordered arrived extremely well packaged. I found no sign of chips or cracks, though since it was so well palletized we haven't opened the packaging as of yet. Tile Club shipped these large tiles standing on the long edge with well-planned support to protect it and prevent it from falling over. I could not see or hear any sign of damage.”
“The samples took a long time to come, and when I ordered the "real deal" I was a bit worried, but the order came in a very timely fashion. The tiles are beautiful and I can't wait to install them. I shopped every tile store in person and on line that I could find and Tile Club has by far the best selection and the best online examples of how their products look in different installations.”
