Tilsun Leasing Ltd Reviews

Name: Tilsun Leasing Ltd
Address: Unit 5, Verity Court, Middlewich, Middlewich
Rating: 4.90

4.9 Rating 521 Reviews

98 %

of reviewers recommend Tilsun Leasing Ltd

Company Reviews

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Metrics

4.9

Based on 521 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330 040 888

Email:

customer.services@tilsunleasing.co.uk

Location:

Unit 5, Verity Court, Middlewich
Middlewich
CW10 0GW

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Tilsun Leasing Ltd 4 star review on 8th October 2020

CHRISTOPHER ERNILL

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a car with Tilsun in January and 7 months later still waiting for the car. I have been given minimal updates, however when i did receive an update from Tilsun the facts did not appear to make sense so i then contacted Mercedes directly who advised that there was no reason why my car would not have been with me by now if ordered in January. I have now been advised it will be at least another month and if i cancel i will go to the bottom of the list to find another car. Do not very helpful at all.”

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Posted 2 years ago

“Excellent service. Jack was really helpful”

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Posted 1 year ago

Thanks for your wonderful review. We will make sure Jack got the recognition they deserve.

Posted 1 year ago

“Anthony was fantastic. Very honest and helpful We are having a second lease as so competitive and easy to deal with The whole experience from start to delivery was brilliant Thank you”

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Posted 1 year ago

Here at Tilsun Leasing we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks so much for your kind words.

Posted 1 year ago

“Manged to sort an alternative option after so many push backs on the first order. Dealt with Jonathan, who was helpful and kept me in the loop with progress of the order.”

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Posted 2 years ago

“Fab deal, excellent customer service! Lovely car, quick delivery.”

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Posted 2 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 2 years ago

“I ordered my car from tilson at the end of October last year and had regular calls to say car was on schedule. Then in January I had a phone call to say that the leather interior that was contracted for would be changed to inferior seats, then after having a phone call on the 7th march to again say the car was on schedule to be delivered I was told the following Friday it was delayed by up to 3 weeks. My agent Jonathan Slack it maybe only a few weeks and not to worry because I could extend my current car that I have with them until the car comes in. Then on the Monday I was told it could be three months delay but I could extend my current car for 3 months. This would obviously this would cost me money as car would need m.o.t and service and maybe new tyres lwas offered to compensation. Then on the Thursday Jonathan Slack informed me they could not extend my current car. So after ordering my car in October I was told by my helpful agent at tilson Jonathan Slack on the 17th March. That I would have to give my car back to the on the 5th April and they would have no car for me. Then on the 18th March Jonathan phoned to say problem sorted I could extend for another 6 months. Why I need to extend for that long he failed to explain. His manager Ian Balko offered me another 6 months at nearly £100 more then I'm paying now and still no date for the car I ordered in October. If this is not solved in a honest manner next week I shall put this on social media next week and shall contact the ombudsman.”

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Posted 2 years ago

“One of your Business Developmet Guys, NEIL BUDD, went way beyond the call of duty to find me a car within tight timescales when my initial requirement for a BMW4 Series was placed too late before all stocks had gone. He made it his personal.mission to satisfy my particular demands and can up with a fantastic deal well within the tight timescale. Result:- one very happy customer who loves his new vehicle. NEIL BUDD is a credit to your organisation”

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Posted 6 years ago

Tilsun Leasing Ltd is rated 4.9 based on 521 reviews