Tilsun Leasing Ltd Reviews

Name: Tilsun Leasing Ltd
Address: Unit 5, Verity Court, Middlewich, Middlewich
Rating: 4.90

4.9 Rating 521 Reviews

98 %

of reviewers recommend Tilsun Leasing Ltd

Company Reviews

Questions

Metrics

4.9

Based on 521 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330 040 888

Email:

customer.services@tilsunleasing.co.uk

Location:

Unit 5, Verity Court, Middlewich
Middlewich
CW10 0GW

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Tilsun Leasing Ltd 4 star review on 8th October 2020

CHRISTOPHER ERNILL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good attentive service overall. Received regular progress updates and able to answer questions when asked.”

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Posted 1 year ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 1 year ago

“Good all round service”

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Posted 1 year ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 1 year ago

“Very friendly and helpful tam. As a first time leaser the company made the experience as stress free as possible.”

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Posted 1 year ago

Thank you so much for taking the time to leave your review. We always put customer experience and satisfaction as our priority

Posted 1 year ago

“Have leased with Tilsun over past 12 years...they provide a professional and friendly service”

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Posted 1 year ago

Thank you so much for taking the time to leave us this amazing review.

Posted 1 year ago

“I have been impressed with Tilsun Leasing, their customer service is professional and the communication was good. The two gentlemen who delivered the vehicle were helpful and explained a lot of features of the car. My only criticism would be I was originally informed the car would have 80% charge and it had 55% and on order was told delivery by the end of July and it was the 23rd August at the earliest.”

Helpful Report

Posted 1 year ago

Your positive comments are really appreciated and thank you for taking the time to leave them. You mentioned being advised the car would be 80% charged and it was 55% and the delivery being later than advised and we are sorry to hear that parts of the service fell below our normally high standard, and we have taken steps to address this.

Posted 1 year ago

“Great service with updates to when the car would be delivered, would definitely use Tilsun Leasing again”

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Posted 1 year ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 1 year ago

“Car came quick .. driver very polite”

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Posted 1 year ago

This review made our day!

Posted 1 year ago

“Very helpful and informative. Only issue was any delays communicated we found out by chasing/asking, not.”

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Posted 1 year ago

Your positive comments are really appreciated and thank you for taking the time to leave them. You mentioned that updates were not provided unless you chased them, and we are sorry to hear that this part of the service fell below our normally high standard of client communication, and we have taken steps to address this.

Posted 1 year ago

“Manged to sort an alternative option after so many push backs on the first order. Dealt with Jonathan, who was helpful and kept me in the loop with progress of the order.”

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Posted 2 years ago

“Ordered a lease car from Tilson, was happy with the customer service we received from the admin team, the car was delivered without any issues, would use this service again.”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review.

Posted 2 years ago

“The sales advisor was very helpful and professional, kept me up to date regularly until the car arrived.”

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Posted 3 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 3 years ago

“The team were clear in actions to be taken and helpful in any query. Smooth and swift transaction.”

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Posted 3 years ago

Thank you so much for your great review! We work really hard to offer the best customer experience we can at Tilsun Leasing, so I am really pleased to see this being reflected in our customers comments.

Posted 3 years ago

“Good service - had to chase a date / time for the delivery of the car - but other than that happy with the service”

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Posted 3 years ago

“very good. i would recommend this company to others”

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Posted 3 years ago

“Generally smooth transaction - online digital signed paperwork is good. Had to push a couple of times for delivery updates.”

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Posted 3 years ago

“Excellent service provided by Paul Hughes. Although the steps after it moved to other departments got a bit confused”

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Posted 3 years ago

“Other than the small issue of the satnav not being activated at source, Tilsun and Richard Dodgson in particular smoothed our path to a successful completion in our first leasing experience.”

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Posted 3 years ago

“Great team to deal with and even through these Covid 19 times, did a good job in keeping me informed”

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Posted 3 years ago

“Informative, Friendly and helpful”

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Posted 5 years ago

“The car was promised to be delivered on the 29th of September up to 1 pm which I was happy with but by 2.30pm phoned and was told car won't be delivered as the agency driver didn't turn up this meant car wouldn't be delivered till Monday this cost me a job at £250 I have asked for compensation from the delivery company but am still awaiting a response from them if you wish to get more details about this please contact me directly”

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Posted 6 years ago

Hi Mr Paterson, we have contacted the delivery company and asked them to get in touch with you. If you don't hear from them please let us know.

Posted 6 years ago

Tilsun Leasing Ltd is rated 4.9 based on 521 reviews