Time For Paws Reviews

Name: Time For Paws
Rating: 1.51

1.5 Rating 162 Reviews

12 %

of reviewers recommend Time For Paws

Company Reviews

Questions

Metrics

1.5

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Time For Paws made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Time For Paws 1 star review on 20th May 2024

Anonymous

Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont waste yopur time with this company. Not going over issues but there are many and believe me by avoiding using this lot”

Helpful Report

Posted 5 years ago

“Non-existent customer service I tried to contact Time for paws via email, via PayPal and left a voicemail for them (which apparently would be returned within 2 hours.) there was no reply to any of these methods at all. This was the first time I had to try and contact the company as I needed to chase my delivery. It will be the last time I shop with them if they can’t even be bothered to reply to their customers! Disgusting!”

Helpful Report

Posted 5 years ago

“Dog food took over a week to arrive. Took over 40 mins to speak to someone. And when I did eventually get to speak to someone I got the rudest woman ever. And would never use time for paws again.”

Helpful Report

Posted 5 years ago

“4/9/19 - Placed order for some premium catnip @ £5.49 + £2.99 delivery. Two days later I receive a Yodel notification of dispatch. I didn't think something so small and of relatively low value would be sent by courier so I contacted Yodel to arrange a 'safe place' to leave the parcel as I would not be in to sign for it during the week. Yodel are not in receipt of the parcel?? I called Time for Paws yesterday to chase delivery as their 3-4 window had passed. The agent told me that it was unlikely my order had been sent with Yodel (for the same reasons I mentioned above) and should've gone by Royal Mail. She said she had a few customer orders that didn't appear to be dispatched and that she was making a personal trip to the warehouse to chase these up (including mine). She said she would email me within the hour. That was 24 hours ago and no one has responded to my subsequent email chasing again. It has only been a week but I've rang and emailed and neither product or explanation has been received as promised. NEVER AGAIN”

Helpful Report

Posted 5 years ago

“Rude lady on the phone...sarcastic asking me if I had checked with my neighbours for my missing package BEFORE calling her. Once this issue is resolved (which hopefully won't take long) I will not be using TFP again. Also Yodel delivery service they use is absolutely terrible...”

Helpful Report

Posted 5 years ago

“Really unhappy with delivery time. It took 9 days to receive the products. There was no indication when placing the order how long it would take to arrive. Email sent but no response received. If I use this company in future (doubtful) I will ensure I leave a couple of weeks grace, not when I need the products relatively quickly.”

Helpful Report

Posted 5 years ago

“Service since change from Titmuss much poorer. Can't get through on phone. Now appear to have discontinued product I've been using for years - no notification or explanation just 'no products found' on website search.”

Helpful Report

Posted 5 years ago

“Apparently going to start charging postage and last order took over a week to arrive, will be looking elsewhere.”

Helpful Report

Posted 5 years ago

“I ordered 10 packs of True Hemp dental sticks. They arrived promptly, but on opening the box I found 5 packets were already out of date. Sent email, no reply. Phoned and eventually got an answer, only to be told that we'll put a not on your account. What in earth does that mean? Paid for 10 packs, 5 only edible. Very poor customer service.”

Helpful Report

Posted 5 years ago

“Having used Titmus for years I expected the same standard of service from Time For Paws. After I had placed my order, a message appeared telling me they were busy so delivery may be slow. A week later I was still waiting. Yodel profess to have delivered so I tried to call them - spent 10 minutes on hold and emailed instead. No reply to email, emailed again, no reply. 13 days after placing my order I tried to call again, another 10 minutes on hold and then I got a rude, woman with attitude. She was sarcastic, condescending and just foul - not what you expect from a customer service. No apology, I still haven't found my parcel, despite giving instructions on where to deliver it but I know where I'd like to put it if I find it. Shame I couldn't give no stars - I will not be using them again”

Helpful Report

Posted 5 years ago

“Seeing over reviews now worried as goods not turned up ordered over week ago Worried goods also might be fake Avoid”

Helpful Report

Posted 5 years ago

“Had to get PayPal involved to get my money back from this disgraceful "seller". I paid £79 for some cat food and after 3 weeks of nil delivery I had had enough. Emails ignored, and phone calls met by a surly woman who didn't care and told a pack of lies. They generate a yodel tracking number and that is as far as it gets. This company of thieves, plain and simple. AVOID!!!”

Helpful Report

Posted 5 years ago

“Waited 10 working days (ie 2 weeks) for delivery after having emails ignored and waiting 50 minutes on the phone to speak to a totally disinterested woman who then gave me a 'Stuarts' email address to complain to as she clearly wasn't bothered and that bounced back! Would I recommend this service - NO”

Helpful Report

Posted 5 years ago

“Disgusting company. Never used such an awful company before. Still waiting after a week for my items to arrive. Have emailed them twice with no reply, and phoned them four times, to be told every time, I’m number five in the queue. Won’t be using again.”

Helpful Report

Posted 5 years ago

“Absolutely awful service, never received such bad service. Ordered an item a week ago, and no sign of it. Emailed them twice with no reply, and rang them four times and every time I call I am number five in the queue, after holding on for twenty minutes, I am still number five in the queue. Certainly won’t be using them again!.”

Helpful Report

Posted 5 years ago

“Ordered over a week ago. No contact, no sign of dog food, no-one answering phone. What's going on? Now run out of dog food. They used to be good value and reliable.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. This is the second time this has happened to us, I ordered my dog food over a week ago and STILL nothing. I have now had to go out and buy more dog food because we ran out 3 days ago. So we're out twice the money and with no communication or apology. Yodal say get in contact with the company which is near impossible seeing as they never bloody answer the phone. I've currently been waiting for 1 hour and 36 minutes. Absolute disgrace. DO NOT WASTE YOUR TIME OR MONEY!!!”

Helpful Report

Posted 6 years ago

“40 minutes on hold to ask where the dog food is. They were going to print the label tomorrow 5 days after ordering Use only if you don't mind waiting a long time”

Helpful Report

Posted 6 years ago

“Rubbish service Ordered dog food 1 week ago still has not turned up or any proper update on it I have emailed to ask what was going on didn't even get an answer Will never use them again”

Helpful Report

Posted 6 years ago

“Awful service,Take your money but DO Not send goods in over a week.Takes ages on the phone,must be other complaints,do not answer emails.Then don’t even have the goods ordered in stock! Don’t want to refund the money Never Again”

Helpful Report

Posted 6 years ago

Time For Paws is rated 1.5 based on 162 reviews