“Stump bucket showed up damaged severe enough that welds were cracked. Customer service at Titan said that in the future I will need to buy shipping insurance in order to have my item replaced.
Why should a customer who has nothing to do with selecting a shipper have to pay to ensure they get what they ordered delivered without damage?
Absolutely ridiculous. When I googled "problems with Titan" it even warned of shipping issues and poor customer service.
You lost another customer and I posted on Facebook for all to see your ridiculous email to me telling me I must by shipping insurance.”
