“asked question as why item wasn't available and had quick response from michellyn who was very nice and professional and I admire that this day and time. for all the big items you show I am surprised you say on line if or when about item198376 becoming available. been checking on line for a while.”
“I ordered an attachment for my tractor and received an email that it had been shipped. After an extended amount of time I had not received the item. I tracked the package and found that the Item was damaged and that Fed Ex would not ship. I contacted Fed Ex to start a claim and was informed I needed to contact Titan to start a claim. I contacted Titan and got a message that I should leave a contact number and that I would be called back. Here we go I thought. But I did get a call back from a very friendly person Justine Bautista. She looked up my order number and saw what happened and assured me that she would have another attachment shipped out. Now I haven't received it yet, this conversation just happened, but I really felt better about ordering from Titan. Justine helped me a lot and I appreciate her and how she made me feel.”
“Angelo Vincencio did a fantastic job getting me into the system as a tax exempt organization. I greatly appreciate the expedient help and look forward to future business. Thanks, Mike Peterson, Engine Captain, USDA Forest Service.”
“Re: Roxxan Manuel, Titan Team Member
I am very pleased to make u aware that my concern re the price adjustment on the debris forks was addressed very professionally by Roxx. I usually don’t respond to reviews but this was an exception. I had commented to my husband right after our conversation as to how nice and knowledgeable Roxx had been. He was very courteous and was anxious to assist me promptly. From my experience, I would hope u would be very proud to have him part of your Titan Attachments Team!!!!”
“I purchased a gantry crane the day before Thanksgiving and they had a sale the day after Thanksgiving for a much lower price! I emailed them the next day and after a phone call and another follow-up email with Justine Bautista from their support team, they refunded me the full price difference! Now that's a company that provides world-class service and puts the customer 1st!”
