“Ordered a jacket. When it arrived it looked nothing like the photos on the website. Fabric felt cheap and had a bit of a shine to it.
Ditch the “trendy” photos online with moody lighting and just show the products.”
“I have purchased 3 pairs of trousers from here over the last 2 years. 2 of them have ripped, 1 ripped the first time I wore them. The returns procedure is really complex that it makes it not worth sending them back as you are not sure if they will replace them so you might as well get them fixed yourself. They also give you a refund rather than sending you a new pair, but this is once they have decided whether it is a manufacturing fault or not. Which is clearly is from the pictures I sent in. For the price that you pay for these clothes! To then have to get them fixed myself! I think is outrageous. Primark clothes last longer.”
“Did you know that TOAST marks up their clothing 50% for US and Canadian customers? Just check for yourself by going to the UK TOAST site. For example, the neat wool cardigan is 135 pounds. If I purchase this item in the US it is 230 dollars: that converts to nearly 200 pounds! Same item, largely more expensive!”
“Website offered free postage, however this was not the case if you had one sale item in your bag even if the order was over £125. Has since been amended online.”
