“Suggestion : I would not order again based on the packaging. Perhaps you could move to more sustainable packaging like a-lot of retailers are. This is definitely a factor which encourages ongoing support to companies that support and care for the environment.”
Hi Tracey – thanks for taking the time to feedback to us - we understand your concerns regarding our current packaging. We’ve been working hard to develop new sustainable packaging solutions, including recyclable boxes and recycled plastic garment bags, and this will be introduced over the next few weeks. Please do contact us if you would like any further information (contact@tomandteddy.com)
“Please check your sizes against sizes of actual children. These fitted a 10 yr old. Would not buy for a gift again when it is not possible to take measurements.”
Hello Joanne – thanks for taking the time to feedback to us. We’re very sorry to hear that the size 11-12 is too small. We do try to guide our customers by providing size charts with full measurements for each size. Do let us know if you’d like to arrange for an exchange or refund – just drop us a line at contact@tomandteddy.com and we’ll arrange that for you.
