TOMTOP Reviews

1.1 Rating 429 Reviews
1 %
of reviewers recommend TOMTOP
1.1
Based on 429 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 24th December 2021
SherriMC
17
Anonymous
Anonymous  // 01/01/2019
1
Shiho
This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. It took extremely long time to get here. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. This is just ridiculous and illegal why are they still able to continue their scam company. Why don’t police suspend their business??? There are a bunch of victims obviously. Don’t buy anything from them! Their products are totally fake.
TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024
Helpful Report
Posted 4 months ago
1
SherriMC
These people do not even deserve one star but I couldn’t type until I selected it! Major rip off company down right thief’s do not purchase anything ever they started charging my card without permission!!! This was after they didn’t send what I paid for stating I needed to give them more money!!!
TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021
Helpful Report
Posted 2 years ago
1
Tracey Nicholls
Sons birthday present has been delivered wrong, I have not received this. Tomtop refusing to replace or refund. They asked me to prove I hadn't received it - how do you do that? Awful customer service, feel like i've been robbed
TOMTOP 1 star review on 15th July 2021 TOMTOP 1 star review on 15th July 2021
Helpful Report
Posted 2 years ago
1
Verified Reviewer
ordered the remote control aircraft for 70.00 and received a 5.00 metal child's toy, this site is a total scam
TOMTOP 1 star review on 22nd June 2021 TOMTOP 1 star review on 22nd June 2021
Helpful Report
Posted 2 years ago
1
PD
Tomtop is fraudulent seller don't buy anything from this 3rd rate fly by night operator. Original order BA21F04M0441-U2PKBV was canceled by TomTop as Apple did not authorize the transaction As the previous order was canceled I placed a new order BA21F04M1144-SUCC1H which was authorized and the item got shipped. Out of the blue TomTop reauthorized BA21F04M0441-U2PKBVand sent me an email that a new order has been placed which I did not. I immediately emailed TomTop support to cancel this duplicate order for which I was told to wait till the item arrives to be returned as it can be canceled at this time. After the duplicated item was delivered TomTop went back on its promise and wants me to pay for the return shipping or keep the item which I believe is not the right thing to do, as I did place this duplicate order.
TOMTOP 1 star review on 17th June 2021
Helpful Report
Posted 2 years ago
1
Michele
I ordered something from them over a month ago. They keep saying my address is wrong. Its the only address I have!! They sent me a picture and said it was of Google maps. It was actually a picture of a little kid with its back towards the camera. I still haven't received the item or a refund. I would not recommend buying from this place!!
TOMTOP 1 star review on 26th August 2020
Helpful Report
Posted 3 years ago
1
Verified Reviewer
I ordered an inexpensive webcam earlier on in the pandemic. It took a long time to arrive from China, which was understood. Now that I have the item, it's a useless piece of junk. Nothing happens when you plug it in and the instructions are minimal. It's obviously just supposed to look like a webcam, not actually supposed to work. Fortunately the item didn't cost much, but I have learned my lesson to Google companies before ordering in the future. Scams seem to be rampant nowadays.
TOMTOP 1 star review on 22nd July 2020
Helpful Report
Posted 3 years ago
1
D.F.YU
Tomtop is a Scam Seller! Never trust them if you don't want loose money! I made a purchase from tomtop . com, received the products were not working, not as described, and useless, send emails, photos and videos to the seller as they requested, but did not workout, I requested for refund, they finally agree to agree refund after I send back the products back to them at my cost and they received the products. They give me the address in China was not a valid one as I checked, and the shipping cost will be much high than I paid for the products if I use UPS to send the products back to China. I tried to contact Paypal, but could not reach customer service due to Covid-19 pandemic. In summary, this is a scam seller, who sell useless trash as good products with high price to make money, but the buyer will loose money and time, and never get refund and will loose more money if you send it back at your cost.
TOMTOP 1 star review on 2nd July 2020
Helpful Report
Posted 3 years ago
1
Verified Reviewer
they send Dead drone and I have to pay huge fees to send it back to China More details: http://tomtop-review-drone.store or http://tomtop.store or http://tomtop-review.store
TOMTOP 1 star review on 7th June 2020
Helpful Report
Posted 3 years ago
1
PAUL J WILTON
Will take your money right away 45 days later no item fake delivery tracker scammers
TOMTOP 1 star review on 5th June 2020
Helpful Report
Posted 3 years ago
1
Voice
Scam company I see now It is my duty now to stop customer to spending money to this scam company. I purchased thermometer after 2.5 month arrived in damaged box, no battery, I install battery and NOT WORKING, I contact PayPal since the company does not do anything about it, PayPal got involved the Tomtop agree to refund the money since they know will cost $35 to ship it back! So $44.95 I paid for if send it back then I get my money does not make sense. I start to published review to let people to know this people are scam, then Tomtop ask for video to be sent to the, before they asked for picture and they got it nothing happened, simple they think People of other country are stupid and this way they are making Money.
TOMTOP 1 star review on 31st May 2020
Helpful Report
Posted 3 years ago
1
Unverified Reviewer
The company sent us two defective Smart Bands that did not bind with any iphone. On top of this once the wristbands were attached they no longer come off.. In order to CHARGE the smart band the wrist band needs to come off as the charger is on the watchface. I total fraud product. Best of all: TOM TOP refuses to accept the complaint and also refuses to refund the money. We are appalled and shocked as it appears to be the way the company operates: take customers money. Send a fraud product and then ignore the complaint and request for refund. KEEP away from this company if you dont want to be cheated. VERY VERY DISAPPOINTED.
TOMTOP 1 star review on 21st May 2020
Helpful Report
Posted 3 years ago
TOMTOP is rated 1.1 based on 429 reviews