TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was so pleased to get my Kerastase online. Customer service was very helpful”

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Posted 5 years ago

“Very courteous and prompt delivery despite very difficult times. Kept updated through a very speedy process. thank you”

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Posted 5 years ago

“Products were in good condition. Received what I purchased in good shape. but wasn't given the free gift product that comes with paying £40 +.”

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Posted 5 years ago

“Very prompt and efficient service.”

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Posted 5 years ago

“I've contacted you twice by email to inquire about method of returning a product but haven't had any response”

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Posted 5 years ago

Dear Bethan, Thank you for your feedback. I have looked into our enquiries and returns line and cannot see any contact from yourself. Our website does have information about our Returns policy. I will also pass this onto our Returns team for them to contact you. If there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Service

Posted 5 years ago

“Products work well”

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Posted 5 years ago

“Excellent service arrived very quickly and fairly priced”

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Posted 5 years ago

“Good product choices . Great brands available”

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Posted 5 years ago

“No news on my order for weeks. Package not received”

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Posted 5 years ago

Dear Virginie, Thank you for your feedback. One of our Customer Service team is responding to your email that you have sent. I am sorry for any dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

“Fast efficient service”

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Posted 5 years ago

“I purchased 250ml Diamond Dust Shampoo and received Free 200ml Diamond Dust Conditioner, fab offer 🙂”

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Posted 5 years ago

“Love this product”

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Posted 5 years ago

“Great range of products, very good prices, excellent free gifts and fabulously efficient delivery - thank you!!”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Disappointed that you are advertising GHD max as gold version when they are not gold !!! I purchased them on that basis. Toni&Guy customer services said GHD only do one version of the Max size. If that’s the case you shouldn’t be false advertising. I could have got the max version £20 cheaper elsewhere.”

Helpful Report

Posted 5 years ago

Dear Tracey, Thank you for your feedback. I have had a look at your order and this is the ghd® Gold Max Iron that you have received, the plates are gold. Gold, is the name of the styler set by ghd® themselves. I can assure you that we have not falsely advertised this product and I am sorry that you feel we have. If you have received a different styler to the one advertised, please send us an image via email to: info@mascolo.co.uk We can then look into this further for you. I am sorry for any dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

“Quick service very satisfied”

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Posted 5 years ago

“First time using this sire found it easy and quick. Kept up to date with delivery etc.”

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Posted 5 years ago

“Item as stated and speedy delivery☺”

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Posted 5 years ago

“My experience with toni and guy was a good one. I purchased some ghd straigteners and the communication and postage was brilliant and i would definately recommend them.”

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Posted 5 years ago

“Good stock Delivery was slow”

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Posted 5 years ago

Dear Daunn, Thank you for your feedback. I am sorry you felt that the delivery time was slow. We do have a notice up on our site, all of our orders are dispatched as soon as possible. However, due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Kind regards, Customer Services

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews