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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived promptly and as ordered. However, the amount of packaging was excessive. I ordered two plastic bottles of shampoo and they were delivered wrapped in bubble wap, then placed between sheets of plastic air cushions, inside a cardboard box. All this plastic for a non-fragile item! Toni & Guy need to work on reducing their use of plastic.”

Posted 2 years ago

“I haven’t received my purchase yet!”

Posted 3 years ago

“Disappointing that we have to pay £15 for the colour test to be sent to us given government guidance and it’s free in the salon. An excessive amount on the basis of postage only.”

Posted 3 years ago

“It hasn’t arrived”

Posted 3 years ago

“Only just realised that two item were missing of my order: Missing label.m organic orange blossom shampoo (200ml)”

Posted 3 years ago

“Service was quick and I received the correct goods. However the amount of packaging for a gift card was absolutely ridiculous and totally unnecessary. Two boxes bubble wrap and paper wrapping is not needed for a credit card sized gift card”

Posted 3 years ago

“I am really disappointed with how much packaging came for my two gift vouchers I ordered. It looked like a big parcel. It was a cardboard box, inside a cardboard box surrounded by plastic. The gift voucher is then in a chiffon bag and the gift voucher itself looks great on its on. Why all the packaging? it's not very modern or with the world the way it is.”

Posted 3 years ago

“It makes my hair greasy the day after and hard to wash out of my hair”

Posted 3 years ago

“Prompt delivery no leakage this hair mask left my hair softer but left no colour which is what i bought product for. I am disappointed. 😑”

Posted 3 years ago

“I ordered 2 lots of £130 by mistake. Email you straight away and never even got a reply. Still not received the card”

Posted 3 years ago

“I cannot review the product as I'm still waiting for delivery. I havent received any info from Toni &Guy as to when it will be dispatched.”

Posted 3 years ago

Dear Patrycja, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I leave my hair like a scourer”

Posted 3 years ago

“Poor service, was told these were discontinued but found them on another website without a problem”

Posted 3 years ago

“This is my third hairdryer the same and I think waiting one week for delivery is far too long if I need anything else I will pop into my local Toni and guy salon and purchase things there”

Posted 3 years ago

“I did not purchase this product and have not received the product that I did purchase so cannot review”

Posted 3 years ago

“I bought these stylers for a Christmas gift for a family member, so I cannot comment much on the actual item other than to say the colour is gorgeous as is the heat resistant bag it comes with! A great combination, elegantly presented. .What I can comment on is the service, and here I have a positive and a negative experience. The positive::my order arrived very promptly, and all was packaged well. Most impressive indeed. The negative: exceptionally poor customer care. I tried to contact Toni&Guy prior to purchase ( was reduced to having to email- never an answer re phone: understandable given the lockdown situation) to ask an important question, but received no response at all. I took a chance and purchased said item as they were on offer, and wrote again - at least twice more. I DID receive a reply the last time I wrote but that was to let me know further info had to be sought and someone would get back to me. They didn’t. Given the price of the stylers and the relevance of my question, the lack of care and support in this area has, unfortunately, left its mark. For this reason and only this reason I would not be confident to repeat such an expensive purchase. I do not like to leave negative reviews and I am keenly aware of the challenges businesses are facing right now due to Covid related policies etc ( hence my support of them). However, this service was offered and operating, and to be left feeling that purchases are important for a company but that the actual customers really are not, isn’t pleasant. And for that reason, as the Dragons often say, ‘I’m out!’.”

Posted 3 years ago

Dear Kim, thank you for your review. I am sorry to hear of any dissatisfaction caused and I appreciate your comments made. As you can appreciate, we are remotely working and we are actively taking calls. In terms of your query, we had responded to you on 27/11/2020 stating that the terms and conditions will answer all of your questions regarding returns. I am sorry if you have not received this or missed this email but I can assure you we did respond. If there is anything else we can help with, please contact is at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Not suitable for my hair”

Posted 3 years ago

“I have used this product for about 12 years and I have been very disappointed with the consistency of my latest purchase - it almost seems watered down! I will not purchase again.”

Posted 3 years ago

Dear Angela, Thank you for your review. I am sorry to hear that you are dissatisfied with the product received, this is not the standard we expect for which I can only apologise for. Can I ask that you send an image of this to the following address alongside with the bar code so we can look into this for you? info@mascolo.co.uk Once received, I am sure we will be able to resolve this for you. Kind regards, Customer Services

Posted 3 years ago

“The product arrived promptly but in very wasteful packaging. It is a small bottle but was in a box quite a bit larger padded out with plastic.”

Posted 3 years ago

Dear Client, Thank you for your review. We appreciate all feedback and I thank you for your recent purchase with us. Kind regards, Customer Services

Posted 3 years ago

“Not even received?”

Posted 3 years ago

Dear Louise, Thank you for your review. Firstly, I would like to apologise for the delay in receiving your order, the delay has been due to a high volume of orders. We have sent the tracking details to you and your order is due to be delivered tomorrow for you. Once again, I am sorry for any disappointment caused. Kind regards, Customer Services

Posted 3 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews