TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a GHD product from the website, the website stated it was next day delivery! but there was a stock issue and it took 7 days instead of next day. I did receive a call from customer service informing me of the delay so at least I was kept updated. Not a great experience but these things happen.”

Helpful Report

Posted 4 years ago

“Ordered a product over a week ago and had no confirmation about my product at all ? Wrote to customer services twice but had no response what’s do ever ?”

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Posted 4 years ago

“Delivery over a week late!!”

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Posted 4 years ago

“Ordered two items from Toni and Guy only asked to review one, this one. Maybe it was because the other item (Conditioner) arrived with a cracked lid and spilled some of its contents in the box. On complaining the only response I get is we'll pass your comments on! Considering the price of the items I expected a better response.”

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Posted 4 years ago

“I think you should ask for feedback after the goods are delivered. I haven't received my order yet”

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Posted 4 years ago

“Over 2 weeks since ordered, still no sign of purchase, poor communication. If it doesn't arrive in the next few days will be chasing a refund”

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Posted 4 years ago

“Unhappy - missing item in delivery”

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Posted 4 years ago

“Keeps sending me the decleor toner (4x now) and mirror for every order. I don’t want these and these just keep adding to my bin. Give customers option to opt out of these freebies.”

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Posted 4 years ago

Dear Diana, Thank you for your feedback. I have passed this onto the relevant Department who will take your comments into future consideration. Thank you once again. Kind regards, Customer Services

Posted 4 years ago

“The product delivered was not the one pictured and described on the Internet. I have returned the product and waiting for my refund including the returned postage.”

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Posted 4 years ago

TONI&GUY is rated 4.5 based on 1,900 reviews