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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed! There's nothing more uninspiring than a bad hair cut. I guess I had bad luck. To be honest maybe the stylist was inexperienced but I paid a lot of money and came out really sad and disappointed.”

Posted 4 months ago

“It’s ok nothing much change I felt on my fizzy hair .”

Posted 2 years ago

“Quality is as normal but annoyed as the pump enclosed doesn’t work, so now I have to pour it out every time. Which isn’t great.”

Posted 2 years ago

“Product arrived”

Posted 2 years ago

“Great haircuts and service, but so expensive. I know you get what you pay for, and I am use to paying a lot on my hair, but when you find that you have to spend another £15 on a colour test it’s a bit ridiculous.”

Posted 2 years ago

“Not a good experience this time. I ordered 2 vouchers; they arrived with only one gift bag and one of them was sticky and full of fingerprints. I wrote an email to customer service one week ago and they didn’t reply. This company used to be great. I hope they will raise their standards again”

Posted 3 years ago

“My queries were all answered promptly.”

Posted 3 years ago

“T&G have sent me an email asking me to write a review. Well after a week I still haven’t received the products I ordered.....”

Posted 3 years ago

Dear Customer, Thank you for your review. I would like to apologise for any disappointment caused. I have checked our records and I cannot see any record of an order placed under your name. For further advice and support, please email: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“I would find it easier to write a review when I have had the products long enough to use them. They seem to be just what i want so if the firm would like to ask me next month I would be glad to give a user review. At the moment I can say I love the packaging but would like mor instruction on use. Stars only for presentation.”

Posted 3 years ago

“The package arrived leaking out of the lid :-( The shampoo itself is ace.”

Posted 3 years ago

Dear Customer, Thank you for your Review. I am sorry to hear there was some damage in transit. Are you able to send an image to the below address so we can look at how we can resolve this for you: info@mascolo.co.uk We look fore3ard to hearing from you. Kind regards, Customer Services

Posted 3 years ago

“It didn't fit my hairdryer so in the process of returning the product”

Posted 3 years ago

“Delivery was on time but these products gave me a rash on my face.”

Posted 3 years ago

Dear Elisa, Thank you for your Review. I am sorry to hear of this, all products vary in ingredient's, have you used these products before? If you can email us at: info@mascolo.co.uk We will be able to advise and help you. Kind regards, Customer Services

Posted 3 years ago

“The clamp broke after 1 use.”

Posted 3 years ago

Dear Peter, Thank you for your review. I am sorry to hear that the clamp had broken after 1 use. If you send an email with your order confirmation to the below address, one of our team will be able to resolve this for you: info@mascolo.co.uk I do hope this helps and we look forward to hearing from you. Kind regards, Customer Services

Posted 3 years ago

“Have not used this product. I was sent this in error, which I cannot return due to covid. I would imagine its great as my other products are.”

Posted 3 years ago

Dear Tina, Thank you for your Review. I am sorry to hear you have received the incorrect product. One of our team will be in contact so we can rectify this for you. Thank you for making us aware. Kind regards, Customer Services

Posted 3 years ago

“Ok display a good 😌 lace to go however gift card ordering awful”

Posted 3 years ago

“I have not received this order yet!”

Posted 3 years ago

Dear Customer, Thank you for your Review. I would like to apologise for the delay in receiving your order. Couriers have experienced delays due to social distancing and high volumes over the festive period. I have tracked this and can see this is currently with Royal Mail and will be with you shortly. Kind regards, Customer Services

Posted 3 years ago

“Ordered voucher for Xmas gift on line week before Xmas Had email to say would receive confirmation Didn’t receive email Money taken from account but not had email still? Voucher arrived in post today”

Posted 3 years ago

“Conditioner came open & leaked but otherwise all good”

Posted 3 years ago

“Great item and great price compared to other sites. Haven't used yet as it's an Xmas present but I've opened box and looks great. I would advise not to rely to much on communication emails regarding delivery as item was delivered before I had even received a dispatch email from Toni & Guy. Also, package just left at front door on main road. No delivery card left, and assuming no knock on door as someone was in house all day. Not great when its a package worth so much money.”

Posted 3 years ago

“Even though the gift card was for somebody else at a different address, my name was shown as the addressee on the envelope.”

Posted 3 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews