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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, realised my hair did not need this protein shampoo and conditioner. In fact my hair was in such bad condition because I HAD been using protein products. So, the Redken shampoo and Conditioner are sitting in a cupboard and have never been used!!”

Posted 3 years ago

“fast, efficient and reliable. However, I would add, the packaging is too much for fairly small bottle.”

Posted 3 years ago

“Service really good”

Posted 3 years ago

“Disappointed that I ordered white, only to receive an email the next day to say they only had black in stock. I had to change my order to black or it would be cancelled. The black item arrived the following day, so prompt delivery.”

Posted 3 years ago

Dear Suzanne, Thank you for your review. I appreciate the comments made, unfortunately we had gone out of stock so we offered an alternative to try and help to avoid you being a dissatisfied customer. I am happy to hear you were pleased with the prompt delivery and I am sorry for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“Hi there - I didn’t buy the product you specified ......label.m heat protection spray 200ml (200ML). Can you confirm if you charged me for this because it wasn’t in my delivery.”

Posted 3 years ago

Dear Customer, Thank you for your Review. I have looked into this and can confirm that you have nit been charged for this item. I am sorry for any inconvenience caused. If there is anything further I can help with, please do not hesitate to email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“I was really disappointed that the item sold did not come with the protective case shown in the photo. I chose Toni and Guy vs other suppliers due to this. May I request a gesture of compensation please.”

Posted 3 years ago

“A little late on the delivery, but a good product never the less.”

Posted 3 years ago

“Sorry I had to return, they were too small for me. But they looked good and arrived quickly.”

Posted 3 years ago

“Firstly, my parcel arrived on time and was well packaged. Thank you. This product was bought to replace my favourite Kerastase product: Oleo Relax Slim Leave-in Conditioner. I have very curly, dry and frizz prone hair. Although reasonable, it doesn’t come even close to the original product which was discontinued free years ago. I have now tried various similar and promising conditioners including Creme Magistrale. Original was full of mayoral oils, smelt divine and left my hair adequately weighted, protected from frizz and beautifully shiny. Cannot understand why Kerastase would discontinue a product which many women are longing for, right across the internet. Perhaps you will have some new suggestions for my hair?”

Posted 3 years ago

Dear Katherine, Thank you for your Review. I am sorry you were not happy with the Kerastase products, unfortunately this is out of our hands which I can only apologise for. The way you have described your hair type, I would suggest label.m Anti Frizz range which eliminates frizz and also keeps the hair feeling very nourished. Once again, I am sorry for any disappointment caused. Kind regards, Customer Service

Posted 3 years ago

“Happy with product and delivery but website does not make it clear that the price is for a small tube of this shampoo and not the bottle which is shown in the picture, it also does not state you need to select the size so I was shocked when a tiny tube turned up. NOT AT ALL CLEAR!!!”

Posted 3 years ago

“Had trouble with web site. Could get as far as checkout and no further. Prompt replies from customer services but advice given didnt work. Had to purchase through another route.”

Posted 3 years ago

“I ordered two hair care products - one arrived with a damaged and cracked lid. The hassle of complaining meant that I didn't bother to return it but it was a little disappointing.”

Posted 3 years ago

“Ordering and feedback quite poor. Clippers seem good and reasonable value. Delivery dates and times not clear.”

Posted 3 years ago

Dear Valued Customer, Thank you for your review. I am sorry you were disappointed with the service received. As you can appreciate in these un precedented times, we have tried to get all deliveries out in a reasonable time frame, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. I can see that one of our Customer Service team had been emailing you regarding your order. Thank you once again for your feedback. Kind regards, Customer Services

Posted 3 years ago

“Products received in good order but box contained someone else’s invoice - for a different order. Presumably someone else got my invoice and name and address”

Posted 3 years ago

Dear Valued Customer, Thank you for your review. I am sorry to hear that you received someone else's invoice. This is a rare occurrence which was human error. I have passed your comment onto our Warehouse team. Thank you once again. Kind regards, Customer Services

Posted 3 years ago

“Ordered Saturday Eve. Parcel arrived Wednesday which was lucky as was scoot to ring up to find out whether to order elsewhere, dispatch email finally arrived Thursday! I appreciate things aren't normal at the moment but think automated emails should still work!”

Posted 3 years ago

“Good stock Delivery was slow”

Posted 4 years ago

Dear Daunn, Thank you for your feedback. I am sorry you felt that the delivery time was slow. We do have a notice up on our site, all of our orders are dispatched as soon as possible. However, due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Kind regards, Customer Services

Posted 4 years ago

“I wasn’t happy with the light mirror I got it was different from what it showed”

Posted 4 years ago

Dear Valued Customer, Thank you for your review. I am sorry that you were not happy with the Free Gift that came with your order. This is a free gift with purchase for a Toni&Guy selfie light, I have passed your feedback onto the relevant Department. If there is anything else I can help with, please don't hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Good enough for a standby But no blades included was an Issue , good customer service And prompt delivery”

Posted 4 years ago

Dear Valued Customer Thank you for your review. I am sorry that you are not fully satisfied due to no blades being provided. We have stated this on the site but I am happy to hear that you were happy with the service and delivery. If there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“I have been asked to review my recent Toni&Guy purchase, but I haven’t received it.”

Posted 4 years ago

Dear Marie, Thank you for your feedback. I am sorry for the delay in getting your order to you. I can see that Customer Services have emailed you back in regards to the delay in your order. All of our orders are being dispatched as soon as possible. However, due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Tracking details will be sent very shortly to you and I appreciate your patience in this matter. Kind regards, Customer Services

Posted 4 years ago

“Great website clear and lots of advice and information Great offers and easy to order I placed an order and had a confirmation email immediately But then did not have any information for four days I emailed care line and they answered immediately and confirmed my order was being processed it would be great if maybe we could like other websites be informed on a regular basis the progress on our order Still waiting for my products to arrive but I am sure I will be happy with my purchases”

Posted 4 years ago

Dear Louise, Thank you for your feedback. I will be sure to pass your comments onto the relevant Department for future consideration. I have tracked your order and I am happy that you have now received this. If there is anything else I can help with, please contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews