Saffron Alley Reviews

Name: Saffron Alley
Address: 46-48 Portman Rd, Reading, Reading
Rating: 4.82

4.8 Rating 4,807 Reviews

97 %

of reviewers recommend Saffron Alley

4.8

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

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Saffron Alley 5 star review on 17th December 2025

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been shopping with Saffron Alley for a year now and have recommended it to everyone I know! The taste of the meat and poultry is far superior to the standard butchers. I cannot shop at the butchers anymore since I discovered Saffron Alley, I would rather wait a couple of days than go there! The prices are almost similar to the butchers however, I know that my meat and poultry are free-range, antibiotic-free etc. One thing I would like to improve is perhaps a loyalty scheme to help those in the cost of living crisis and perhaps if deliveries could be made on Tuesdays instead of Wednesdays when orders are made over the weekend.”

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Posted 2 years ago

“The deliver was on time, but i wasn’t happy with the product, i ordered 4kg beef bones 2 kg looked fresh but the other 2kg did not look fresh at all, it was brown in colour and had a slight smell to it, was dissapointed because i didn’t get what i paid for.”

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Posted 2 years ago

Dear Nurjahan, We apologize for the recent issue you experienced with the bad batch of beef bones in your last order. We understand how frustrating and inconvenient this situation must have been for you, and I would like to assure you that we take quality control very seriously. Our team is committed to providing exceptional customer service, and your feedback is incredibly valuable in helping us identify areas where we can improve. To make up for any inconvenience caused by this issue, we would like to offer you a gift card equivalent to the cost of the item as compensation. This gift card will be activated immediately upon confirmation, so you can use it at your convenience. We hope that this gesture demonstrates our commitment to winning back your trust and ensuring a positive experience moving forward. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 2 years ago

“Saffron alleys meats are of high quality and standards, we've been so satisfied with the meat, service and delivery. The difference in taste from usual butchers and Saffron alleys meats are noticeable and the latter tastes alot better. We are super happy to have found a place that does halal meat which is organic and tayyib.”

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Posted 2 years ago

“Good quality meat”

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Posted 2 years ago

“From the order to the delivery (which was made on time and well communicated) and the quality of the meats, everything was just perfect! We ordered beef sausages (jalapeno and cheese), two boneless shoulders of lamb, chicken thighs, beef bacon and turkey bacon for our bbq, and our guests loved it too. The turkey and the beef bacon was a hit at breakfast which we served on pancakes and also on brioche buns. I love that we could also choose the date we want it to be delivered. We felt it was all of great value too. We will be ordering again!”

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Posted 2 years ago

“If I could I would order all my meat from SA. I generally purchase steaks and my oh my is the quality excellent. If you are a steak lover you must try the wagyu..absolutley sublime. Thank you for supplying such high quality halal steaks and delivery is always spot on.”

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Posted 2 years ago

“Food was amazing, speed of delivery was great and the food arrived in great condition 😀”

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Posted 2 years ago

“Lovely fresh meat”

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Posted 2 years ago

“Very quick and efficient delivery. Meat lasted a long time and was very nice. The only reason why it didn't get a 5 star was I would ideally like the food to be packed as 500g each even when ordering a 1kg”

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Posted 2 years ago

“Excellent packaging, no leaks, good quality meat no chewy bits and not overly fatty.”

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Posted 2 years ago

“We ordered 6 items out of which The Chicken wings were smelling foul; Our Fillets of steaks were under weight as well as the Dalami and Rashers . No positive customer service outcome”

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Posted 2 years ago

Dear Khatija, We sincerely apologize for the issues you have encountered with your recent purchases from Saffron Alley. As a valued customer, your satisfaction is our top priority, and we deeply regret any disappointment or inconvenience caused. Saffron Alley takes great pride in offering high-quality handmade deli items, and we strive to maintain consistency in our products. However, due to the nature of our artisanal production and hand-packing process, there may be slight variations in the weight of the items. We apologize if this has not met your expectations and will speak to our manufacturers. In order to address your concerns, we have offered to refund you the difference in weight for the underweight items. Along with this, we would like to offer you the gift card for the odor in the chicken wings which is equivalent to the price of the item. Our intention is to ensure that you receive the value you deserve and to rectify any dissatisfaction caused. Once again, we apologize for any dissatisfaction caused and for falling short of your expectations. We are committed to resolving these issues and ensuring your complete satisfaction as our valued customer. If there is anything else we can do to assist you or rectify the situation, please do not hesitate to let us know. We are here to help. Kind Regards Saffron Alley Team

Posted 2 years ago

“Excellent quality meat every time. Fast delivery. Will be a regular customer from now on.”

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Posted 2 years ago

“Good products. Good service.”

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Posted 2 years ago

“Great products and great delivery”

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Posted 2 years ago

“Meat so xpensive than other butcher”

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Posted 2 years ago

Dear Maz, Thank you for taking the time to provide us with your valuable feedback. We take great pride in offering halal products of the highest quality, ensuring that our chicken, beef, and lamb meet stringent standards. Our commitment to delivering superior taste and promoting health is reflected in our careful selection of hormone-free, antibiotic-free, and often free-range produce. This focus on quality sets us apart from other retailers in the market. We understand that our pricing may appear higher compared to local butchers. However, it is important to note that we prioritize delivering premium quality meats to our customers, which incurs higher costs. These costs are a direct result of the meticulous sourcing and handling processes we undertake to ensure the exceptional standards that our customers have come to expect from us. We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing our products. We greatly appreciate your support. Kind regards Saffron Alley Team

Posted 2 years ago

“The best beef we have had, so tasty the whole family loved it”

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Posted 2 years ago

“It’s Been good so far.”

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Posted 2 years ago

“Great quality meat and poultry, and they are always prompt at resolving any queries or issues! Delivery is always on time!”

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Posted 2 years ago

“My third time ordering from Saffron Alley. So nice to be able to order fresh, healthy and hormone-free halal produce. I don't order meat from anywhere else now.”

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Posted 2 years ago

“Really good quality meat. We can really tell the difference in quality and taste. Quick shipping. Never had a problem with Saffron Alley and have been ordering meat from them for over a year. Would highly recommend!”

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Posted 2 years ago

Saffron Alley is rated 4.8 based on 4,807 reviews