Top Villas Reviews

“ Had no hot water for 2 days, did not let us shower at any of their other properties on the 1st day, we left the 4th day out of the 8 days we booked, Topvillas refused to refund money for the days we did not stay at the property. ”

“ When I reached out to Ricardo asking for a refund I was told no. ”

“ Repeated efforts over a three weeks period to have someone respond back about the possibility of a refund/rescheduling/travel voucher went unanswered despite being told that the person looking after the matter was working and would call back by days end. ”

“ They offered to refund the cost of the pool heating (we are obviously owed that) and have also offered a small token refund on top of that. ”

“ I proceeded with the rental of the only rental that was now available, signed a contract with Top Villas for the apt, and made a 50% non-refundable down-payment towards the total of the apt. ”

“ More specifically, they refused to refund our stay and did not allow for us to change our vacation dates to a later date. ”

“ They would not even refund the cleaning fee although we did not even enter the unit that would need to be cleaned. ”

“ DO NOT BOOK WITH Top Villas. WE HAVE HAD THE WORST SERVICE FROM THIS COMPANY. WORST VILLA IN ORLANDO. VERY POORLY MAINTAINED. WE PAID FOR POOL HEATING AND DID NOT RECEIVE THIS. WE HAVE BEEN FIGHTING FOR A REFUND FOR 9 MONTHS, AND NOW HAVE TO USE SOLICITORS TO FIGHT THEM. WE VISIT ORLANDO EACH YEAR WITH MY HUSBANDS JOB FOR UP TO 3 MONTHS AT A TIME. ALL THE OTHER COMPANIES RE REUNION VACATIONS HAS BEEN GREAT. ”

“ Really who rents a house with all these problems and not be upset and request a refund??? Well I am in the process of a lawsuit. ”

“ To my absolute shock I woke up the next day to an email from her saying that unfortunately the villa was now unavailable and to let her know how to refund my money and that's it. ”