Topshop Reviews

3.4 Rating 305 Reviews
61 %
of reviewers recommend Topshop

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Rubbish packaging, sent leather boots unboxed & one boot defective
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Posted 6 years ago
brought the red floral chiffon material frilly skirt for £30 a couple of weeks ago and I have washed it on the directed washing instructions and it has shrunk, have to bring it back now
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Posted 6 years ago
brought the red floral chiffon material frilly skirt for £30 a couple of weeks ago and I have washed it on the directed washing instructions and it has shrunk, have to bring it back now
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Posted 6 years ago
Bought a pair of shoes for my wife. Discovered after some time that they were odd sizes!!! Returned them and still awaiting a response. Bought replacements and they were both the same size this time.
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Posted 6 years ago
Can't believe I was waiting for my shoes 1 month and haven't receive it !!! First of my orders been lost after 3 weeks of wait so I called support team and I have asked to send me a new pair as previous delivery been lost right .. so they have said that I should receive my order between 3-5 working days and also I have received email as my order been replaced. Waited again 2 weeks - nothing happened , still no shoes!! Called them again and I have find out that my order been canceled - hilarious !! For real ??? Never again.
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Posted 7 years ago
Horrible online customer service. They need to take a lesson from Amazon!
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Posted 7 years ago
Jack Wills is not good because if you live in a town then you will be far away from the nearest Jack Wills and they are based in cities.
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Posted 9 years ago
HORRENDOUS customer service from Topshop
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Posted 10 years ago
I had the worst experience today in Topshop kingston so rude!
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Posted 10 years ago
Topshop customer support is an absolute joke
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Posted 10 years ago
SHOCKING CUSTOMER SERVICE you really know how to loose customers!
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Posted 10 years ago
worst service possible from Topshop customer services. REDICULOUS
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Posted 10 years ago
Topshop customer service is soo poor!
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Posted 10 years ago
Well done Topshop, the awful customer service Oxford St exceeds itself once again...
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Posted 10 years ago
terrible customer service in past 2 weeks. Still no refund on £200 order that never arrived!! No one replies to e-mails!
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Posted 10 years ago
Dear Topshop, not impressed with my recent customer service experience. Looks like I'll be doing online shopping at ASOS & river island.
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Posted 10 years ago
Really unimpressed with topshop online customer service. If something I've ordered (& got conf email for) is out of stock at least tell me!
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Posted 10 years ago
Don't know what's happening to the customer service @Topshop Leeds. Utterly disgusted!
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Posted 10 years ago
First time online with top shop & the LAST, bought my daughter a coat & paid the extra £5 for next day delivery and 3 days later I'm still waiting. I wrote 3 emails to customer service and have not heard a thing back.
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Posted 11 years ago
Topshop is rated 3.4 based on 305 reviews