TOWER London Reviews

1.6 Rating 52 Reviews
13 %
of reviewers recommend TOWER London
1.6
Based on 52 reviews
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TOWER London 1 star review on 27th September 2022
Anonymous
TOWER London 1 star review on 30th April 2022
Anonymous
TOWER London 1 star review on 22nd February 2022
Ian Nolan
TOWER London 1 star review on 22nd February 2022
Ian Nolan
TOWER London 1 star review on 22nd February 2022
Ian Nolan
TOWER London 1 star review on 14th April 2021
Nadine
TOWER London 1 star review on 27th March 2021
Charlene
Anonymous
Anonymous  // 01/01/2019
Extremely unhappy with the quality of shoe and even more unhappy with the customer service. I recently ordered converse white leather high top shoes, I loved these shoes when I first bought them but within a matter of 5 wears the sole lining the sides of the shoe almost entirely peeled away from the shoe itself, I’ve never experienced this issue with converse before, after years of wear, leaving me to believe they must be counterfeit. When I attempted to discuss a refund or a replacement in the instance of a faulty pair I heard nothing back. I have attempted contact 3 times since and have received nothing back, unbelievably they claim to respond within 24 hours!! Poor quality, appalling service... no service at all!
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Posted 2 years ago
Dreadful experience with customer service. I wouldnt go near them again. They tell you one thing then do another. They waste your time and my product was very poor quality if genuine ugg!!
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Posted 3 years ago
SCAM!!!!!!!!!!! DON'T BUY AT TOWER LONDON!!! THEY STEAL YOUR MONEY! I bought shoes, which I had to send back. 2 month later they wrote me they didn't arrive. At this time I throwed the tracking-ID already in the bin, because I thought everything is fine. Who thought that after 2 month something went wrong. Then writing, calling, whatever. I did everything to solve the problem. But they let me alone with this and told me that they don't have any tracking ID. The shop who created a return label for me. Sure. I talked with DHL and they told me that tower london should have the tracking ID. Because they send the label to me. So at the end. I have to pay 151 Euro for shoes I don't have and the support left me alone with the problem. So if you don't wanna burn your money. Don't buy there. THEY SCAM YOU!!!!!!
TOWER London 1 star review on 14th April 2021
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Posted 3 years ago
Tried shoes on at home but they were too tight and I wouldn’t have been able to walk outside in them! Returned them, only for them to decline my return saying they were worn!! AVOID this company!! I certainly won’t be using them again and shall advise friends to avoid also!!
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Posted 3 years ago
I bought these vans for my daughter going back to school after lockdown. She is only in school one day a week which means she has worn these twice and the vans sign from the back is nearly off already wouldn’t recommend at all.
TOWER London 1 star review on 27th March 2021
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Posted 3 years ago
Forced to make a county court claim against them, as they refused to acknowledge receipt of the goods despite full tracking and confirmation. Kept emailing them and only getting excuses in return. Item returned in January 2021 still no refund. AVOID this company unless you want a load of hassle.
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Posted 3 years ago
Refused to process and acknowledge our return. Stated the item was not received when we have clear evidence the item was tracked ad delivered successfully. People don't have time for this and decent retailer would provide more assistance.
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Posted 3 years ago
Payment taken but no confirmation received. Sent two emails and left two voicemails no response! Customer service non existent!!! Order now cancelled.
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Posted 3 years ago
Sent my dr martens back tracked and signed for ... they have been signed fo I have emailed rang and emailed again for my refund and still no reply or refund after 5 days of pestering ..... so frustrating the email address says it’s a blocked address and the telephone number just rings and rings .... I would appreciate my £84 back
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Posted 3 years ago
Non delivery. No communication. Only respond when pushed and then send emails with half truths at best. Be warned.
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Posted 3 years ago
Terrible service will not be ordering from Tower London again.
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Posted 4 years ago
You would be too if you have sat around waiting for it.
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Posted 6 years ago
TOWER London is rated 1.6 based on 52 reviews