TOWER London Reviews

Name: TOWER London
Rating: 1.57

1.6 Rating 51 Reviews

14 %

of reviewers recommend TOWER London

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1.6

Based on 51 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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TOWER London 1 star review on 27th September 2022

Anonymous

TOWER London 1 star review on 30th April 2022

Anonymous

TOWER London 1 star review on 22nd February 2022

Ian Nolan

TOWER London 1 star review on 14th April 2021

Nadine

TOWER London 1 star review on 27th March 2021

Charlene

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service will not be ordering from Tower London again.”

Helpful Report

Posted 4 years ago

“SCAM!!!!!!!!!!! DON'T BUY AT TOWER LONDON!!! THEY STEAL YOUR MONEY! I bought shoes, which I had to send back. 2 month later they wrote me they didn't arrive. At this time I throwed the tracking-ID already in the bin, because I thought everything is fine. Who thought that after 2 month something went wrong. Then writing, calling, whatever. I did everything to solve the problem. But they let me alone with this and told me that they don't have any tracking ID. The shop who created a return label for me. Sure. I talked with DHL and they told me that tower london should have the tracking ID. Because they send the label to me. So at the end. I have to pay 151 Euro for shoes I don't have and the support left me alone with the problem. So if you don't wanna burn your money. Don't buy there. THEY SCAM YOU!!!!!!”

Helpful Report

Posted 3 years ago

“My shoes took 6 days to arrive after paying extra for next day delivery. The Tower staff I managed to actually speak to after emailing, using online chat and continually phoning couldn't care less and were very unhelpful. Please do not buy from Tower, they are a terrible company to deal with.”

Helpful Report

Posted 1 year ago

“I am waiting for my order for 13th days and still didn’t arrive yet! They told me that it got lost on the way ! I suggest you to not order from this site! ⛔️👎”

Helpful Report

Posted 1 year ago

“The most awful company to deal with ! Automated response to emails never answer the question and to date still have not received boots which were ordered ten days ago ! Do not buy from this company !”

Helpful Report

Posted 2 years ago

“Unable to give 0 star. This is NOT a reputable business. Recently purchased black Birkinstock slippers. On opening the package the box was worn and on opening the box, to my disgust it was IMMIDATELY NOTICED that these were not new, they appeared to have been worn. They were immediately placed back into the box and returned via Royal Mail at my earliest convenience 3 days later for a refund. I have received an email from Tower today stating they are unable to accept the return because the slippers were worn! The slippers did not touch my floor as a matter of fact they were purchased for someone who wears a bigger size than I do. Tower has operated with dishonour and a notable lack of integrity. I am prepared to take this matter to Trading Standards and beyond if this is not rectified as a matter of urgency. My hard earned money will NOT be wasted on items which have not met the expectation of the contract!!! This is my 1st purchase and experience with Tower and certainly my Last!Be VERY AWARE of the operations of this company before purchasing in goodwill.”

Helpful Report

Posted 2 years ago

“Dreadful experience with customer service. I wouldnt go near them again. They tell you one thing then do another. They waste your time and my product was very poor quality if genuine ugg!!”

Helpful Report

Posted 3 years ago

“Tried shoes on at home but they were too tight and I wouldn’t have been able to walk outside in them! Returned them, only for them to decline my return saying they were worn!! AVOID this company!! I certainly won’t be using them again and shall advise friends to avoid also!!”

Helpful Report

Posted 3 years ago

“I have been looking for the new balance black and cream 327 trainers for months and unfortunately are sold out everywhere. When I found them on tower London I bought a pair of the new balance 327 trainers immediately. I have had them for two weeks and worn twice, the dye on the back of the sole and the 'N' on the shoe for newbalance is running off either new balance can't make trainers or tower London are selling fake trainers. I would not recommend this trainer/ shoe shop to anyone. I spoke to Customer service with plenty of pictures not really thinking it was a big deal maybe they explain manufacturing issue or some good excuse for me to except paying over £100 for trainer ive had for two weeks and now can't wear. No I got nothing they said its not a manufacturing issue, they are just worn! After 2 weeks they are dripping dye because of wear and tear. Scam don't buy, save your money”

Helpful Report

Posted 9 months ago

“Good sale, but worst customer service you can get. Sent a faulty product back which I even showed pictures on live chat to (got transcript) - to be told “not faulty” - dishonesty is how you lose customers. Avoiding you guys here on out.”

Helpful Report

Posted 1 year ago

“Poor quality shoes. Very uncomfortable. Ordered two pairs and they are cheap and feel cheap. There is no customer service or support. Avoid.”

Helpful Report

Posted 1 year ago

“I was terrified after i purchased $190 worth of shoes (3 pairs) and THEN read reviews stating customers received used shoes, fake shoes, and return issues. I received 3 authentic and perfect shoes within a few days of ordering so needless to say, I am thrilled. And I live in California.”

Helpful Report

Posted 1 year ago

“This has been the single worst experience I’ve encountered purchasing anything online. I ordered Doc Martins boots, they not only arrived ridiculously late but were 3 sizes too small. Assuming this was an honest mistake I contacted the company, sent photos and went to the post office to return. Once I got there I noticed the box didn’t have the right returns info. So I called Tower Londons customer service line only to be met with rude, unhelpful and all around condescending staff. After a long and arduous process, a collection was arranged at my house. I waited 4 hrs later than the time booked, then the courier refused to collect, again because of a lack of returns info. This went on for another four collections. I called and emailed multiple times and was ignored. When I finally got through they asked me to pay for a collection which I refused. This went on for 2 weeks until they finally agreed to send another courier without charging me for the return. Now, two months later they claim to have lost the return and are not only refusing to pay me the money I paid for the incorrect shoes but they’re completely ignoring me. At a loss I contacted Doctor Martins directly and they informed me this wasn't new and that there isn't anything they can do as it's a private contract with Tower London and not Doctor Martins. I’ve been lead around endless circles and am now being ignored while the company hold my money. So unless you want to be stressed, insulted and out of pocket, avoid using this company at all costs.”

Helpful Report

Posted 2 years ago

“I would give zero stars if possible. Not selling legit items, I bought Dr Martens that cost £133 and they turned my socks/feet black after wearing the shoes for an hour. Boycott at all costs.”

Helpful Report

Posted 2 years ago

“I offered you a chance to make things right . You sold me a pair of boots just over 2 months ago and they became unstitched . You told me that was wear and tear . Please excuse me for not reading the “May not last 3 months on the box” I have cut my losses And purchased for another retailer and manufacturer . Very disappointed”

Helpful Report

Posted 2 years ago

“Should be zero stars option. They are not selling legit items. They sent Barbour boots seconds - one was much tighter than the other. Sent back and they offered no refund or replacement and sent them back to me! Useless company, bunch of cowboys. Do not buy from here unless you want seconds.”

Helpful Report

Posted 2 years ago

“Awful company ordered 11th Dec and website says guaranteed Christmas delivery order by 19th Dec. Taken money but no order and no response to my 3 emails- do not use this company I wish I’d read reviews first like I normally do”

Helpful Report

Posted 2 years ago

“Disgusting company ...DO NOT USE. ORDER NEVER TURNED UP NO REPLY TO EMAILS JOKE TOOK MY MONEY STRAIGHT AWAY 🙃”

Helpful Report

Posted 2 years ago

“Totally agree with all shaming reviews on here. This company is literally a joke. No reply to emails, no reply to Instagram, how can they still be in business??? They take payment immediately and then do absolutely nothing. Thanks to Tower London for causing extra stress at Christmas. Total joke.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service parcel ordered 2nd December for my daughters Christmas present and lost in transit can’t get hold of anyone to get answers !!! Don’t order from them”

Helpful Report

Posted 2 years ago

TOWER London is rated 1.6 based on 51 reviews