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TOWER London Reviews

1.6 Rating 52 Reviews

13 %

of reviewers recommend TOWER London

Company Reviews

1.6

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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TOWER London 1 star review on 27th September 2022

TOWER London 1 star review on 30th April 2022

TOWER London 1 star review on 22nd February 2022

TOWER London 1 star review on 22nd February 2022

TOWER London 1 star review on 22nd February 2022

TOWER London 1 star review on 14th April 2021

TOWER London 1 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought this fila women trainers, arrived almost next day , in size a bit smaller but wouldn’t complain, but the quality it extremely bad , you can all the ugly glue around the sole , it doesn’t look genuine trainers , I have original Fila the same trainers but in white colour and I compared there is a massive difference. Tower London shoes sells fake products !!! Never ever from this company . I’ll keep that shoes for work until the file will come out probably in the couple of days . The reason I bought from this website due to not having my 5.5 uk size in other stores . And I’m afraid to refund it as previously other customers mentioned they may not refund at all .”

TOWER London 1 star review on 30th April 2022

Posted 2 years ago

“This has been the single worst experience I’ve encountered purchasing anything online. I ordered Doc Martins boots, they not only arrived ridiculously late but were 3 sizes too small. Assuming this was an honest mistake I contacted the company, sent photos and went to the post office to return. Once I got there I noticed the box didn’t have the right returns info. So I called Tower Londons customer service line only to be met with rude, unhelpful and all around condescending staff. After a long and arduous process, a collection was arranged at my house. I waited 4 hrs later than the time booked, then the courier refused to collect, again because of a lack of returns info. This went on for another four collections. I called and emailed multiple times and was ignored. When I finally got through they asked me to pay for a collection which I refused. This went on for 2 weeks until they finally agreed to send another courier without charging me for the return. Now, two months later they claim to have lost the return and are not only refusing to pay me the money I paid for the incorrect shoes but they’re completely ignoring me. At a loss I contacted Doctor Martins directly and they informed me this wasn't new and that there isn't anything they can do as it's a private contract with Tower London and not Doctor Martins. I’ve been lead around endless circles and am now being ignored while the company hold my money. So unless you want to be stressed, insulted and out of pocket, avoid using this company at all costs.”

Posted 2 years ago

“I would give zero stars if possible. Not selling legit items, I bought Dr Martens that cost £133 and they turned my socks/feet black after wearing the shoes for an hour. Boycott at all costs.”

Posted 2 years ago

“I offered you a chance to make things right . You sold me a pair of boots just over 2 months ago and they became unstitched . You told me that was wear and tear . Please excuse me for not reading the “May not last 3 months on the box” I have cut my losses And purchased for another retailer and manufacturer . Very disappointed”

TOWER London 1 star review on 22nd February 2022

TOWER London 1 star review on 22nd February 2022

TOWER London 1 star review on 22nd February 2022

Posted 2 years ago

“Should be zero stars option. They are not selling legit items. They sent Barbour boots seconds - one was much tighter than the other. Sent back and they offered no refund or replacement and sent them back to me! Useless company, bunch of cowboys. Do not buy from here unless you want seconds.”

Posted 2 years ago

“Awful company ordered 11th Dec and website says guaranteed Christmas delivery order by 19th Dec. Taken money but no order and no response to my 3 emails- do not use this company I wish I’d read reviews first like I normally do”

Posted 2 years ago

“Disgusting company ...DO NOT USE. ORDER NEVER TURNED UP NO REPLY TO EMAILS JOKE TOOK MY MONEY STRAIGHT AWAY 🙃”

Posted 2 years ago

“Totally agree with all shaming reviews on here. This company is literally a joke. No reply to emails, no reply to Instagram, how can they still be in business??? They take payment immediately and then do absolutely nothing. Thanks to Tower London for causing extra stress at Christmas. Total joke.”

Posted 2 years ago

“Absolutely disgusting customer service parcel ordered 2nd December for my daughters Christmas present and lost in transit can’t get hold of anyone to get answers !!! Don’t order from them”

Posted 2 years ago

“Do not use this company. Do not send our your orders and ignore every contact messages on every social media platform and emails too. Joke of a company”

Posted 2 years ago

“Do not use. Ordered shoes in November 3-5 days delivery. 19th December still not dispatched and just generic reply’s to emails that they never reply to. Go elsewhere.”

Posted 2 years ago

“Shocking customer service. 21 days and still waiting for correct shoes. No answer on phone ever and they don't reply to mails. Will be seeking legal action about 30days. AVOID!”

Posted 2 years ago

“The most awful company to deal with ! Automated response to emails never answer the question and to date still have not received boots which were ordered ten days ago ! Do not buy from this company !”

Posted 2 years ago

“Was sent the wrong style of shoe in the wrong size. I also resent having to pay using Moona. I'm dreading the process of returning the wrong shoes, based on other reviews of their customer service.”

Posted 2 years ago

“Awful customer service...even if it's a few £ cheaper on their site, buy from somewhere else and save yourself the hassle.”

Posted 2 years ago

“Ordered online - 3-5 days deliver. 8 days later no communication, nothing. Chased up on the chat and told still awaiting the warehouse to dispatch. I will be contacted when this happens. Asked when and they have no idea. Thought I better read the latests reviews and have now asked Mastercard to refund me as these guys are just SCAMMERS. Don't shop here - these is not a professional company with poor customer service. DO read the other reviews though as it makes for very interesting reading.”

Posted 2 years ago

“Mir ging es wie vielen Käufern auch. Ich bestellte Schuhe der Marke Doc Martens, die nach Anprobe zu klein waren. Tower London wirbt mit kostenloser Rücksendung. Über deren Homepage war es absolut nicht möglich, ein Rücksende-Etikett zu drucken. Da ich in Deutschland lebe, schickte ich die Schuhe mit DHL an das deutsche Lager von Tower London. Trotz mehrfacher Anfragen habe ich weder eine Bestätigung bekommen, dass die Lieferung angekommen ist, noch eine Rückzahlung des Kaufbetrages erhalten. Auf meine Anfragen per Email wurde mir versprochen, sich innerhalb von 10 bis 14 Tagen um meine Angelegenheit zu kümmern. Dies ist niemals erfolgt. Die letzte Antwort von Tower London war, dass ich bei DHL eine Anfrage starten soll, wo meine Warensendung verblieben ist. Meiner Meinung nach hat mich Tower London um 140 € betrogen. Ich kann allen nur ganz dringend empfehlen, dort keine Produkte zu kaufen. Das Geld seht ihr bei Rücksendung der Ware niemals wieder! Kauft da bloß nicht!”

Posted 2 years ago

“Unable to leave a zero star review. Slippers for a present were too small and I've sent countless emails and contact form messages requesting return process and they just don't bother replying. They'll take your money happily but don't expect it back.”

Posted 2 years ago

“Unable to give 0 star. This is NOT a reputable business. Recently purchased black Birkinstock slippers. On opening the package the box was worn and on opening the box, to my disgust it was IMMIDATELY NOTICED that these were not new, they appeared to have been worn. They were immediately placed back into the box and returned via Royal Mail at my earliest convenience 3 days later for a refund. I have received an email from Tower today stating they are unable to accept the return because the slippers were worn! The slippers did not touch my floor as a matter of fact they were purchased for someone who wears a bigger size than I do. Tower has operated with dishonour and a notable lack of integrity. I am prepared to take this matter to Trading Standards and beyond if this is not rectified as a matter of urgency. My hard earned money will NOT be wasted on items which have not met the expectation of the contract!!! This is my 1st purchase and experience with Tower and certainly my Last!Be VERY AWARE of the operations of this company before purchasing in goodwill.”

Posted 2 years ago

“Don’t expect a refund... l returned some Barbour wellingtons as too small used their returns tracked label and post office receipt plus the Royal Mail delivered app and told by customer service should get my refund within 7-10 working days.. Three e mails to customer service later and 15 days after the app showing they had been delivered still no refund.. so l expect like most of the reviews on here l will have to fight for my £42.00 refund So others beware”

Posted 2 years ago

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TOWER London is rated 1.6 based on 52 reviews