Stone Tile Market Reviews

Name: Stone Tile Market
Address: Arkesden Road,ClaveringSaffron Walden CB11 4QU, Essex
Rating: 4.70

4.7 Rating 149 Reviews

91 %

of reviewers recommend Stone Tile Market

Company Reviews

Questions

Metrics

4.7

Based on 149 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01799550756

Email:

info@stonetilemarket.co.uk

Location:

Arkesden Road,ClaveringSaffron Walden CB11 4QU
Essex
CB11 4QU

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Stone Tile Market 5 star review on 17th August 2017

Li Yin Lim

Stone Tile Market 5 star review on 10th June 2017

Gary Johnson

Stone Tile Market 5 star review on 5th April 2017

Colin Davis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generaly tiles are of good quality.some tiles were cracked and unusable.quite a number of tiles have black marks and have not been used.”

Helpful Report

Posted 7 years ago

“The delivery was rather poor. The delivery van called me and asked me where to drop the load. I told them where to do it and I drove back home. I was there in less than 10 minutes and I found the van has gone and left the load in the wrong place.”

Helpful Report

Posted 7 years ago

Dear Sherif, We are sorry to hear what you experienced with the delivery. We use a third party company for the deliveries and your feedback is crucially important to us to improve our standards as we strive to succeed 100% customer satisfaction. We would like to thank you for your feedback that gives us an opportunity to know the areas we need to improve to be able to provide a better service to our valued customers. Best regards, Stone Tile Market

Posted 7 years ago

“Several of the first batch of tiles were delivered broken and others broke when moved. The company have since replaced all these and I'm now happy enough with my purchase.”

Helpful Report

Posted 8 years ago

“Tiles were excellent, and delivered on date of choice, shame you cant pick morning or afternoon like most delivery's these days, or have warning sent by the driver when they are close. When arrived could not get pallet of the truck, I then had to take each tile out of the pallet and put on another pallet while the driver watched. I then had to show him how to get his pallet truck under the other pallet so we could get it off the lorry, This then got stuck on the tail lift of the lorry. While the lorry driver was huffing and puffing I managed to free it b using a few brain cells”

Helpful Report

Posted 8 years ago

Dear Stephen, We are sorry to hear what you experienced with the delivery driver. We use third party for the deliveries and your feedback is crucially important to us to improve our standards as we strive to succeed 100% customer satisfaction. We would like to thank you for your feedback that gives us an opportunity to know the areas we need to improve to be able to provide a better service to our valued customers. Thank you again for choosing us and we hope to serve you again soon. Best regards, Stone Tile Market

Posted 8 years ago

“You sent the samples but sales did not reply to my request to match what I have”

Helpful Report

Posted 9 years ago

Dear Kevin G, Thank you for your feedback. We are sorry that you didn't hear from us promptly as your e-mail went to junk mail box. Thank you for informing us through our review page, so we were able to notice your inquiry and answered your questions accordingly. Thanks again for informing us, giving us a chance to improve our operations. Best regards, Stone Tile Market

Posted 9 years ago

Stone Tile Market is rated 4.7 based on 149 reviews