Transglobal Express Ltd Reviews

“ I sent a package with transglobal on a next day delivery service. ”

“ A terrible experience with this company. My 4-5 day shipment took 8 weeks. Little or no help was provided by Transglobal Express. When I said I wasn't happy I was told (very sarcastically) that I should follow their internal complaints procedure. The shipping process is not made clear from the start and the delivery estimates are very inaccurate - but most importantly the customer service is appalling! ”

“ I paid £26.27 for next day delivery from UK to USA and the item took nearly 3 weeks to get there !! I could have used Royal Mail and that would have been £9.35 and taken 5-10 days. When I emailed about this and asked for the delivery cost to be reimbursed, you ignored me. Not very impressed . ”

“ Yes you paid insurance to £2500 but even though we aren't going to compensate you to the amount of insurance you paid for, we arent going to give you a refund of your insurance payment either. ”

“ PATHETIC, AND NOT EVEN AN OFFER OF A REFUND. ”

“ my parcel was lost, took 3 months to get a final answer, I got only 50 pounds of refund, and I am still waiting for 300 euro that i paid in custom duties to be returned to me. Nice customer service, but at the end of the day...useless ”

“ Bad Customer service: We sent our parcels with them and they delivered them opened with some books missing and they claimed that it is the customs: customs have X-Ray machines and when they suspect something they open it and seal it back, but our parcels were open with a cutter and books stolen. ”

“ Refusal to offer the general managers/owners/directors email address - (fyi the Directors home address is listed on Companies House, just pop him a letter in the post) Be warned! Transglobal are all fine and dandy when they take your money, but when they fail to provide the service you pay them for and they lose your insured property, they will ensure you are left out of pocket because of their failure. ”

“ Whenever there’s a problem (which is often) this company has got to have some of the worst customer service reps I’ve ever come across. They literally don’t care and they make it clear they’re not going to go out of their way to help you. Shockingly rude - I’d give them a zero stars if that was an option. ”