Travel Direct UK ltd Reviews

Name: Travel Direct UK ltd
Rating: 4.92

4.9 Rating 1,947 Reviews

99 %

of reviewers recommend Travel Direct UK ltd

Company Reviews

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Metrics

4.9

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01312722775

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Travel Direct UK ltd 5 star review on 20th April 2024

Sam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“e”

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Posted 6 years ago

“No receipt of payment received. Otherwise good service”

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Posted 6 years ago

Dear Customer, Thank you for your feedback, When the payment is made online, every customers receives an automated receipt by email. In your case, because you paid by a bank transfer, no receipt was generated. We routinely send out VAT invoices and full VAT receipts to businesses and individuals when we are asked for one. We do say on our website that anyone who requires a full receipt can contact us and request one. I have arranged for a receipt to be emailed to you now. Please feel free to email me at admin@travel-direct.com if you have any other queries. Kind regards, Mr. Albert General Manager

Posted 6 years ago

“Arrived on time however I did have to chase them for confirmation of arrival and delivery. Communication could be improved.”

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Posted 6 years ago

“It took more or lesss the estimated time but we had several problems: 1- it had to pay for double entrance when actually I request and needed just the one. 2- in theory the passport was sent back to me but I didn't received it, I had to call them to check, apparently there was a glich with the system and it wasn't sent. The did the same day of the call.”

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Posted 6 years ago

“Items are OK, not great. Major issue is that delivery failed pitifully forcing me to re-consider purchase.”

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Posted 7 years ago

“Hmmm No invoice which makes it hard to reclaim costs.”

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Posted 7 years ago

“Fast return but cheeky extra £15 charge for postage (which wasn't mentioned in the instructions ie include stamps!) of an already expensive fee. Would have thought this more than covered the return postage. No time to do anything other than pay. Sneaky0”

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Posted 7 years ago

“Paid for a 2 days service, the variable is always the postage to and from UK Direct.”

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Posted 7 years ago

“Reasonably helpful staff but we were frustrated by so much beurocracy.”

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Posted 7 years ago

“Agent responsive and easy to deal with”

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Posted 7 years ago

“could have given me a phone call to say passport was on its way back to me .”

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Posted 9 years ago

Travel Direct UK ltd is rated 4.9 based on 1,947 reviews