“Not impressed. I have a T5 transporter which had T5.1 headlight upgrade in 2019 provided by travel in lite. Having had an auto electrician test the off side front he informed me the unit itself needed replacement. Having now rang for two days which on both occasions “Scott will call you back” and hasn’t I’ll be spending my money elsewhere.”
“I have bought from Travelin Lite several times before and never had any issues, sadly on this occasion i am not having any luck. I placed an order for brake discs and pads over a week ago, i got in touch after 4 days because their app said delivered but we had not received it, then the app changed to dispatched. I was informed that they didn't have any stock (so not even dispatched) and had to order them in from the supplier and that someone called 'Tom' had been in touch with me ? (no one had contacted me at all) then i'm told that they would call the suppliers and get straight back to me (that was Thursday, its now the following Tuesday) i've chased this up several times to be told the same thing "i will chase the supplier and come back to you" .... but no one gets back to me, Sadly i've had to open a claim with paypal for the money because i need to get this sorted by Thursday so you are unlikely to be able to get them delivered to me by tomorrow (wednesday)... just refund me the £145 and i'll buy from a local motor factor, i don't have time to waste. very poor service, what's happened? you used to be great!”
“Not sure why people say there customer service is good!!
Only interested in selling.
Just send orders out without correct or missing parts.
Never return calls or messages if there’s a problem with the products they sell.Even when you spend £2000!!!”
“I have made multiple orders with this company that provide fantastic products for customers who enjoy high quality inexpensive purchases that cannot be matched on the high street. I do not need to hunt any more for vw items as travelin lite have it, and if they have not, they will get it! Any quieries then do as I did and phone.They are a family concern who know there customers and that comes across in the first phone call with them”
