Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.45

1.5 Rating 389 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

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Metrics

1.5

Based on 389 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Travel Trolley 1 star review on 24th April 2024

Anonymous

"What a truly awful company\r\n\r\n*Summary*\r\nCovid-related issues aside, TT are an unprofessional, disrespectful and plainly dishonest company.\r\nThey took almost 5 months, 30+ phonecalls and legal threats to refund our flights.\r\n\r\n*Tactics*\r\nThey employed a variety of tactics to avoid refunding us (and I'm really not being cynical). Some examples:\r\n* Refused to send through any written confirmation of the refund\r\n* Conflicting information (every representative seemed to say different things)\r\n* Noise interference on the line \/ Pretending to not hear me\r\n* Extreme rudeness\r\n* Just plain lies [we know, because my parents had an identical booking and were fed different answers!]\r\n* Failed promises to call back [we were called back just once, I believe]\r\n* Repeatedly promising it would be resolved in two weeks\r\n\r\nThey charged us a \u00a375pp admin fee on the refund, as their T&Cs suggested they 'may charge an admin fee'. They later caved to public pressure and reversed these fees. I suspect it was legal pressure that forced their hand, as \u00a3150 was probably not a reasonable amount to charge for processing a refund.\r\n\r\n*Ticket didn't even work! Would have ruined our holiday*\r\nThey also failed to book correctly in the first instance - issuing a ticket for which the booking reference didn't even work! It was lucky that I ended up speaking with BA, as they said the ticket did not even exist! As a result, TT had to re-issue the ticket. If we hadn't have checked in advance, we would have been refused entry at the airport!\r\n\r\n*Conclusion*\r\nTT can be slightly cheaper than booking direct (or using a reputable agent), but they are simply not worth it. Trust me. This wasn't a one-off bad experience with one representative. Every interaction we had with them was anxiety-inducing. After weeks of calls, I had to visit my GP who diagnosed me with clinical anxiety, and my wife had to continue conversations with TT. This was their tactic from the start - confuse, frustrate and stress out the customer so much that they give up or give in and accept a credit voucher instead.\r\n\r\nThis is the first negative review I have written here (it really takes a lot to offend me).\r\n\r\nNote, I will not be leaving my booking reference (as I never want to hear from TT again), but my review is 100% genuine.\r\n\r\nTravel Trolley absolutely deserve this rating - the company is simply rotten to its core."

Travel Trolley 1 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

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“Very good customer service. The ticket was sent to my email within the 48hrs as advised while buying it. There were no extra charges. Would use them again.”

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Posted 6 years ago

“They are cheaters they issued me a ticket with missing two letters from my first name last name and nationality and they did not correct it and I was stuck in the airport and had to buy a new ticket don’t ever Buy any ticket from them”

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Posted 6 years ago

“JUST GOT SCAMMED. Selected flight via SkyScanner. Made sure I selected the correct times and details. Even checked in Travel Trolley before payment. After payment collected, details on flights (both confirmation page and email) were wrong. Immediately (within seconds) rang Travel Trolley to ask why did this happen. Spoke to Spencer (doubt this is his real name). Without me saying anything, immediately knew I was the person who booked “this flight”, “this time”, and “how many passengers in total”. Something already wasn’t right, how did he knew who I was. Explained my position. Was informed to provide proof (screenshot of the page before payment), as they said they have a log to suggest I've made that mistake. Spoke to first advisor (Spencer) and another who didn't even introduce himself, was told IT WAS MY FAULT. No problems on their end. After escalating further, was brushed off by saying I can put in an email/letter complain (we all know how long will they take for a reply). Wanted to speak to somebody else, was told I have to wait at least 30 mins to 1 hour (clearly to put me off waiting). I was accused blatantly by both advisors that it was my mistake, and that their system will NEVER have a glitch. They are 100% capable and understand the ins and outs of their system, and it WON'T make any mistake. Their resolution was I pay the cancellation fee, £100 per person. I negotiated. He said he need to ask the finance department (took him 3 seconds to do so, doubt this department even exist), and said Travel Trolley will waive £25 off the cancellation fee (how convenient, pocketing the £75). Overall total scums. Was rude (talking over you) despite speaking to them like normal human beings, didn’t even have the courtesy to reply appropriately. So a total scam, now we will be stranded in airport for 9 hours. Just my luck”

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Posted 6 years ago

“Just made mistake on return date and asked you to change the date and was told to pay £244 for total all flight 445 .”

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Posted 6 years ago

“Extortionate and rubbish customer service . We booked a return flight in early December, unfortunately we made an error on the return dates. We realised this immediately once confirmation of the booking was received. We immediately called Travel Trolley to ask for them to amend the booking, this should not have been difficult considering the flights had not been confirmed. They would not agree and advised that penalties would be payable. We ended up having to pay over £220.00 for the changes. This is not the worst part though. Despite having made the amendments to the booking, we continued receiving confirmation of booking for both the incorrect dates and the amended booking. When we called to get this clarified, we spoke with a gentleman called Aarav. He was extremely unhelpful. All we asked was for them to provide written confirmation that our amended booking was confirmed and that it was an internal error that resulted in them sending out the initial incorrect booking confirmation by email again and again. Aarav said he cannot do that. When we asked why, he was very rude and said that we weren't listening. When we asked to speak to a supervisor or manager, he refused. We called back and spoke to another member of the customer support team, Ranbir, and advised that we would like to speak to a supervisor/manager to make a complaint about Aarav. We were kept on hold for over 20 minutes. Suffice to say this is the last time we have booked with Travel Trolley or Southall Travel.”

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Posted 6 years ago

“Great price and very good service. Would certainly recommend.”

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Posted 6 years ago

“‘.... we endeavour to make your holiday experience utterly enjoyable - right from the time you book with us through the destination, and until you arrive back home! ..... ‘ For us it’s an absolute untruth! We haven’t even left for our holidays & our experience with you, after paying our tickets, have been a nightmare. A correction on a booking name misspelt by their agent is now a cost of £95 to have it rectified on our ticket. Complaints at this extortionate amount have now been stonewalled by the agent who dealt with our booking, who keeps fobbing us in an obvious show of calculated indifference.”

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Posted 6 years ago

“Don't trust travel trolly online.they are fake.they take money from you nd not give you answer.my friend pay travel trolly website to by chip ticket when him pay money trave trolly account then after they not give any response.never trust.”

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Posted 6 years ago

“I want to submit this review to help others understand that Travel Trolley is a very unfaithful company. They don’t care about customers and only want to extract money any way they can. I had a horrible experience on xmas day and ended up losing £200 for nothing because they refuse to acknowledge the situation. Do not trust them!!!”

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Posted 6 years ago

“I want try to book online someone using travel trolley name he call m back from this nob 02032890925 i transfer money name travel trolley account 2days I m still waiting my ticket I call 19 South office they say it is not office account they knew which Pepol doing in side office Pls d.t go with them”

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Posted 6 years ago

“Would not assist in emergency situation. Simply said they do not have access to the system, which the airline confirmed was not true. Would not recommend to anyone!”

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Posted 6 years ago

“Worst company. RIP off merchants. Avoid”

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Posted 6 years ago

“Within an hour of booking my ticket i received around 5 scam calls from different phone numbers. Pretending to be insurance broker etc. When i refused to give my details they start abusing me in Hindi. Not Safe to give personal or card details. I will not book my ticket through this company in future. This company must comply with data protection Laws in UK.”

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Posted 6 years ago

“NEVER NEVER USE THIS FIRM !!! Booked 4 flights to San Fransisco listed at £1,500 was then charged £15,000 by Travel Trolley. Company very unhelpful in issuing a refund, took nearly 6 weeks and I had to organise it myself, direct with the airline. This firm then had the nerve to charge me a cancellation fee. Company reported to trading standards and the police. NEVER NEVER USE THIS FIRM !!! Book direct with the airlines its much cheaper and they will not rip you off Google Flight Tracker is the best system out there.”

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Posted 6 years ago

“Terrible experience, shocking coustomer service, very disappointed , will never book through them again even if they offer the cheapest price.”

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Posted 6 years ago

“Do not use this company they are based in New Delhi and are not interested in offering any assistance after you have booked with them!! After many phone calls to them they even rang us back posing as a manager! There is no aftersales service at all, so beware and do not book with them”

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Posted 6 years ago

“TERRIBLE service & even WORSE customer service... Very unclear about terms & conditions of tickets purchased from them. I would stay well clear of them in future!!!!!”

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Posted 6 years ago

“I did booked my flight with travel trolley and expecting that within 48 hrs I received my email ticket via my email that I have had given during my booking..if I haven't rang them for twice already I wouldn't have received it if I waited for them to email me..was so disappointed and gutted thinking the price as well have come down after I booked my flight..would not recommend this site after this and never booked with them again..a one very unhappy customer!!!!!?”

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Posted 6 years ago

“Another dreadful experience from start to finish. I had flights booked which were then changed by the Airline (granted no fault of travel trolley) to a new time 12 hours earlier. As I already had arrangements this was unacceptable to me, I was offered a different flights for over £200 more than what I could have got for myself (Kayak), so declined - they also would not refund airport travels cost which I had booked and paid for (non-refundable). This was all 6 weeks before travel and they have estimated the refund will take 5 weeks! Also trade as Southall Travel Avoid.”

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Posted 6 years ago

“I booked a ticket with this company last year and when I was about to travel the company went bust and they refused to give me a refund!!!! A whole year later they now put one ticket price online and when you call them they increase it by almost £100!!!! Absolutely fraudulent! They are complete liars! BEWARE!!!!! I still till today have never gotten a refund”

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Posted 6 years ago

Travel Trolley is rated 1.5 based on 389 reviews