travelup.com have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.
“
I got a good deal to travel to India compared to other travel agents. Kyle had given me a quote which was still valid the next day in spite of price changes. I got my flight confirmed the same day within 2 hours and my e ticket the next day from the airline. Thanks Kyle!
San.G
”
- Anonymous
“
The price I found on the TravelUp website was one of the most competitive out of those I saw on fare comparison websites, and the whole process very straightforward thanks to his excellent customer service.
”
- Irene
“
I never asked for my booking to be cancelled and I never requested a refund.
”
- Anonymous
“
To my surprise he said l send them an email requesting for a refund and l told him that email was never replied so don't even know what's going on.
”
- Anonymous
“
Terrible customer service, telephoned and on hold for over 4hrs and then they hang up. Don't reply to emails. 11 weeks after flight cancelled no refund and not replying to emails.
They also left us completely stranded at the airport in Hong Kong when the flight was cancelled and literally said sorry but your on your own !!!!
”
- Anonymous
“
The price I found on the TravelUp website was one of the most competitive out of those I saw on fare comparison websites, and the whole process very straightforward thanks to his excellent customer service.
”
- Irene
“
Have had really good service with travel up as my return flight was cancelled. Rang Nauman and he got it all sorted after a couple off days great service guys
”
- Darren
“
I managed to sort out my booking with an amazing customer service officer named Shiakh Omar, he must be a gem to the company!
It is highly appreciated the way he supported me with whatever queries I had and also in an excellent manner, with patience and consideration!
We had two telephone conversations and several email exchanges which he very efficiently dealt with.
An absolute pleasure to get such high-quality service from him!
”
- Ishrat Islam