“the worst company ever I have dealed with. they are just looting. I have requested them to change my wife's flight from london to mumbai which was cost me 1024 £. After follow up one of the person from admin came back to me with some option, they were charging 454£ extra I told them ok as we have to travel on those dates and then right away he shared payment link with me, I paid within the time and requested to issue my updated ticket but now he is saying that price has been changed and asking to pay 300£ more. when I checked the same flight on their website the fare difference is just 200£ and now they are charging additional 754£. they mentioned in their advertise that book with confidence but its just on paper. My friends I suggest to book the ticket directly from airline at least they just charge only price difference based on current price. avoid such frauder”
“Mr. Noman Aslam helped me to reschedule my flight for my family. I did not manage to get what I requested but my flight was rescheduled. Mr Noman Aslam was very helpful to resolved the issue. Over the last few days I came across different representative from Travelup customer services most of them very helpful especially Rio, Shahrukh Syed, Enson but Mr Daniel Garreth was very abrupt representative. Gareth needs to learn etiquettes to speak to frustrated customers. He was keep saying that you were wasting my time and using threatening abusive language, ignoring customers frustration,. On top of that was giving false information such as rescheduling will take 3 to 5 weeks till that time don't contact us. This kind of behavior is really shameful for the Travelup company. I hope you will take account of my comments for future development. Finally I was very satisfied with Mr Noman Aslam responses for my query.”
“One particular travel agent named Nash was very helpful and was very patient in assisting me in getting my chosen flight. Thank you so much Nash. You are fantastic.”
“They are keeping money for a holiday never booked with them. They lied to say they were another company when I phoned a number that now does not exist. They are refusing to refund me despite my card provider asking them to. Please do not book your holiday with travel up.”
“Flight successfully rebooked by TravelUp consultant Nash Davies.
Following a very frustrating and unexpected situation of British Airways (BA) cancelling my outbound flight from UK to USA without any notice to me or TravelUp (TU). I only noticed when logging onto the BA app following a CheckMyTrip app notification there was a change in the time with the return flight. I strongly recommend regular flight status checks using the BA website/app. On BA app when I checked the small time change I also noticed a complete cancellation of part of the USA to UK flight with offer of an alternative flight which I accepted. This is when I noticed the UK to USA flight had completely vanished without notice. Resulting in me calling TU to investigate.
TU themselves handled my call calmly and effectively which is expected when paying for the £25 gold service. I don't know if I would get the same service without the gold service. Even with the gold service it is best to fully use the 24/7 freephone number. 2 diff calls made at 8pm had me on hold for 45mins before I could get through to a human.
I changed tactic & called at 6am for an update and spoke with Nash who managed to contact BA and rebook the UK to USA flight at a later time on the same day which was not ideal but better than a full cancellation. I was offered a full refund in the form of a voucher valid for 1 yr or rebooking the UK to USA flight there and then. The call with Nash was no more than 45mins from start to finish.”
“Customer/admin care is really bad. for any change for which the airlines gives you flexibility, Travel up doesnot pass you those flexibility . Booking through their customer care, they donot provide you the correct information and keep trying to push the price up than the one you can check on their own website . Go directly to the airline to book”
“We had British Airway flights booked with Travel Up and unfortunately British Airways had rescheduled the times. Due to now only having a 52 mins lay over, this was not doable with a teenager with special needs. Noman soon sorted the issue out for us and managed to get us booked onto a later flight.”
“I would just like to say that NOMAN ASLAM treated my query with Professionalism and Kindness. He was extremely helpful in sorting out my issue. He is a great asset for the company and I would recommend anyone to use Travel Up if they produce this level of customer service”
“Overall rating is good from me to Travelup. And Noman Aslam and Rustle have been helpful with changing my dates of departure to an earlier one. Thank you Travelup.”
