“They were not easy to get hold of, repeated calls, long time on hold when you get through. I had Travel Vouchers issued by TravelUP last year due to the US closing its borders because of COVID. We could not travel. I tried to use a travel voucher in March and was told by a TravelUP representative that I couldn't they were not valid on the flights I wanted (but they were BA flights and the original tickets were BA as well!).
This time I spoke to ROMAISA KHURRAM, she was great, said whatever I had been told was an error and she would look into it. She rebooked tickets and I'm ready to go this year.”
“After calling for 3days i finally resolved my issue Abdur Rahman helped me and issued my ticket which i was promised by other staff which did not happen..
Overall cuatomer service does need to be improved.”
“Emailed Brian about a cancelled Flight ,2 hours later got an Email to say everything was sorted ,can't Fault the Quick response ,fantastic Customer Service”
“Sana sorted out my flight details after the online platform did not process my credit voucher. Managed to get the flight I wanted fast an efficient. Thanks”
