“Our flight has been cancelled with BA and anytime I needed help after a bit of a waiting time my call has been answered by a customer service assistant but none of them was as helpful as Muhammad Ibrahim. He didn't told me to "ok I'll send an email to this and that and we will call you back..." he straightaway called another airline to make sure that my family and me has the flight confirmed and he sent me the tickets in 5 minutes. I'm really glad that you guys sorted out so quickly.
Big shout out for Muhammad Ibrahim and Peter Braun. Thank you so much!”
“I have been in contact with Sameer since my cancellation of the ticket and he bas been very co-operative dealing with myself. It took time to sort it out but we got their at the end. This experience has been a lot better than my previous experiance with Travel - up.
Well done Sameer for great service”
