New Gray Ltd t/a tReds Reviews

4.33 Rating 263 Reviews
82 %
of reviewers recommend New Gray Ltd t/a tReds
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Read New Gray Ltd t/a tReds Reviews
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0800 635 0021



48 Lynch Lane

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Great service from Holly. Attentive and knowledgeable. Helped me find the perfect shoes. Thanks!
Posted 1 year ago
Me and the Family find It's our go to shop for all designer wear in Eastbourne. Great customer service, really helpful, friendly staff
Posted 1 year ago
In store or online this company is so easy to deal with. Always recommend to friends
Posted 1 year ago
My 3 year old son loves his camo holees. We brought them at the Weymouth store. He calls them his bouncy shoes and has never complained of them rubbing or hurting. Will defiently be buying another pair.
Posted 1 year ago
I ordered and payed for a pair of shoes for my brothers wedding. I then received an email to say they were out of stock and I would be refunded. 5 days later I still don’t have my money back so can not afford to get any more shoes 😤
Posted 1 year ago
My son bought great pair if Superdry Boots from Ipswich Store, lovely staff. They didn't have my size in store & recommend website. My boots came quickly. Great prices!
Posted 1 year ago
I ordered a pair of shoes and was sent the wrong colour (white instead of brown). After speaking to customer services they advised me to visit my local store and they would be able to help me. All the store could do was a refund. I wanted the original pair I ordered not a refund, this was a time wasting exercise as I had to pay for parking in town which I do not visit often.

I called customer services again and I was asked to send the shoes back (at my expense), I advised I would not be paying to send them back they would have to send me a packing label. Which arrived by email the next day. Whilst I was waiting for the label I emailed customer services to ask them to order me a different pair of shoes (as the original pair I ordered were now out of stock). When I received the new shoes I was shocked to find I had been charged again for postage, I had not received a confirmation of refund (as the new pair were cheaper than old pair). I had to contact customer services again to obtain the refund and then again to obtain the postage refund. Very poor show on their part. This could have been sorted with my original phone call.
Posted 2 years ago
I have ordered from 24.3.2019 a shoes and i still waiting
I think they don't have the shoes and they don't send my money back
Posted 2 years ago
Hello, can I take an order number so I can look into this for you please.
Posted 1 year ago
Complete waste of time trying to order through them, they lie about things being in stock and only let you know on the day of delivery!
Posted 2 years ago
Hello , unfortunately when we are in sale we have a high volume of orders come through which can cause issues on our stock online if the items are sold in store, stores are carrying out regular stock takes to avoid this happening. Apologies for any inconvenience.
Posted 1 year ago
Holly and Grace do a great job of creating a really nice vibe in store.
The service is prompt and friendly , and there is always time for a smile and a quick chat. As one of the few shoe stores in town they are providing a great service.
Posted 2 years ago
Really enjoying the visual aspect to the Eastbourne Treds instagram page. Someone there has a great eye for that sort of thing!
Posted 2 years ago
I am an upset customer whilst in store yesterday 16th I bought a pair of shoes that were on sale got them home they did not fit went to take them back today 17th and was told that the returns policy was explained it was not explained to me when I brought the shoes so I was not offered a refund I do not live anywhere near a TReds the store Wasn’t very helpful and assume that I’ve been read the policy but I hadn’t when buying the shoes in the sale assistant behind the checkout was more of obsessed with changing the name on the sale and making sure it was under her name on getting the sale so nothing was explained to me all I’ve been given as a gift card that I cannot use as I do not live near a store what a waste of time and money really disappointed

Whilst in store I was treated with disrespect claiming that I was served by the manager so I would’ve had explained many other colleagues interrupted whilst I was being dealt with I will not be returning to the store and feel like I’ve been given a gift card just as a shrug of the shoulders if I knew that I could not return is due to a sale item I would not have travelled over to a mile to return them wasting my journey wasting my time to be disrespected as a customer I will be reporting this further if not don’t delt with.

And have been given a gift card i cant even use online what a joke
Posted 2 years ago
Hello, sorry to hear this. Items purchased in sale are gift card/ exchange only. This is shown on posters around the stores and near the tills so customers can see this before the purchase is made. Gift cards are valid for 2 years and can be used in store or we can process them over the phone for you.
Posted 2 years ago
Top notch customer service! Super impressed with the staff at tReds in Eastbourne. My daughter had an exchange to make from an unwanted xmas pressie. There was some problem with the gift card and they sorted it promptly, kept the goods aside and even had a member of staff drop them round on their way home. Thank you so much Holly and Grace - so polite and lovely and helpful. Love the shop - will be back in again soon.
Posted 2 years ago
Ordering, dispatch, delivery, quality and price was brilliant! Will 100% use this site again 👌🏼
Posted 2 years ago
Poor service. Sent wrong size plus they wouldn't refund postage yet their postage is free on eBay..... AVOID.
Posted 2 years ago
Hello, sorry to hear you received the wrong size, we are happy to send over a pre paid label and arrange for the correct product to be sent out when issues like this occur.
Posted 2 years ago
Hello, sorry to hear this has happened. Please can you send over your order details to so we can look into this further for you.
Posted 2 years ago
Swift ordering online, very rapid dispatch and delivery....great price with quality brand, just about everything from start to finish, faultless
Posted 2 years ago
Really helpful staff, unfortunately the product I purchased, Divas Boots have completely broken in under 1 month from purchase. Soles are falling apart, the stretch/ elasticated sides are freyed and broken. Also the left shoes seam is different to the right, it doesn't match the shape of the right. The leather is flaking away, and considering they have only been worn in dry weather, and only been worn very few times, just shows how bad quality they are.
Posted 2 years ago
Hello, sorry to hear this has happened, please can you email us your order number so we can look into this further for you.
Posted 2 years ago
Ordered a pair of boots, to then be told 3 days later that they are out of stock (supposed to be day of arrival), now have to wait another 3 days to have the money so I can order elsewhere! If you really want the shoes, don’t buy from here, the stock control obviously is awful!
Posted 2 years ago
Hello, sorry to hear this happened , at the time orders are placed it was showing as a last pair in one of our stores however they could not locate this pair when it came to picking your item. We aim to keep issues like this to a minimum so i do apologise for the inconvenience caused. We carry out regular stock stakes to keep issues like this to a minimum.
Posted 2 years ago
I have a pair of uggs boots bought January 2018. I have noticed one boot has split at the stitching that goes across front of boot.
I have box and bag but cannot find receipt. I would be able to provide proof of purchase with a bank statement. Please contact me to explain my options on getting replacement.
Kind regards
Posted 2 years ago
I purchased some black timberland heeled boots size 4 - they were true to size, beautiful boots! Amazing price.
Posted 2 years ago
New Gray Ltd t/a tReds is rated 4.33 based on 263 reviews