“Well I ordered the shoes over a week ago. Money left my account and I even got an order confirmation email. I had been waiting for 6 days before I found out that the money had gone back into my account as a refund. Yet I had neither cancelled my order nor had I received the shoes and returned them. tReds just cancelled my order without telling me”
Posted 3 years ago
Hello Rowan,
We are very sorry to hear that you have experienced this issue. I have checked your order details and I can see that we have sent a couple of emails to you in regards to your order. Please can we check whether our emails have gone into your spam/junk folder by mistake? If you're still interested in purchasing the shoes then please email us at sales@treds.co.uk and our customer service team will be happy to assist with your order.
Kind Regards,
tReds
“Link to Royal Mail tracker not opening, not received goods yet , no e mail to say anything is on its way. May be because you’re using snail mail Royal Mail. Managed to track parcel via opening Royal Mail tracker app and manually using number, parcel has been in Romford since Wednesday no movement I want my slippers.”
Posted 3 years ago
Hello Denyse, Thank you for getting in touch and we are very sorry to hear of this. Our couriers may be experiencing some light delays this week due to a busy Black Friday and Cyber Monday weekend. I have checked the tracking details for your parcel which shows that it is out for delivery today. I can also see that we have sent a couple of emails to you and we would like to apologise if these have gone into your spam/junk folder by mistake. We hope this information helps, however, please do not hesitate to get in touch if you require any further assistance. Kind Regards, tReds
