“Ordered a pair of park tool circlip pliers that the end snapped while I was halfway through a repair, I filed them down so I could complete the repair,
Phoned tredz about the problem, they said they couldn’t do anything about a refund or replacement as I had filed them down,
Not tredz fault they broke but for the price, I thought they would have a better relationship with park tool as they are supposed-to be the best tools for bike repairs
Poor customer after care. I Won’t be using them again”
“Don't bother ordering ( # 4182148 ) from Tredz.co.uk bicycle online store or use the Price Match Guarantee, as they will send another product and not the one ordered ( because they mislead you with wrong product pictures + lack of complete description ), and then you have to waste your time, printing labels for Asda dropping point, sending the item back, because of their entire fault!
Who has the time to waste for this kind of procedures in London... when the client has no fault in this?
If you don't take some time off or a mini vacation to send the faulty product back, for their clear mistake, they will literally offend you offering a 3-pound discount or in best case scenario, a 5 pound one for a future order, which you can get for free simply by subscribing to their newsletter! So try your luck ordering!”